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D
denbouy
Participant
January 24, 2020
Question

Unexpected shutdown message pop up box - Photoshop Elements 13

  • January 24, 2020
  • 1 reply
  • 151 views

Can I get support with my photoshop 13 platform? It worked fine until I received a Pop-up message about an Unexpected Shutdown and now things are screwed up when I try to prints photos.

 

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1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
January 24, 2020

Hi there,

Sorry to hear about the unexpected shutdown, could you please let us know the operating system you're working with?
Also, when did the error message appear? Were you saving a file?
Are you using any plugins?

Regards,

Sahil

D
denbouyAuthor
Participant
January 25, 2020

All my problems with printing photos with Elements 13 started after I upgraded my iMac OS to Catalina, after the download was installed all my menus were mixed up and important details about paper and print sizes were corrupted, luckily I had better software using Canon printing through my Photos file.

So until Apple figures out how to bug fix these Catalina issues I will be solely using Canon software therefore I don't believe Adobe did anything wrong!

Cheers,

denbouy

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