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harrison52
Participant
January 21, 2020
Answered

Unsupported file

  • January 21, 2020
  • 6 replies
  • 765 views

Hi. I am using Elements 2019 & after editing & saving as j-pegs copy my photos onto a hard-drive to view on TV. I have been doing this for a few years with no problems but now all edited photos will not view on TV & show as an unsupported file. Unedited ones are fine. I have uninstalled & re-loaded Elements multiple times & the problem is still there. Any ideas anyone? Thanks.

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Correct answer harrison52

I could not find "Save for web" but saved as "Standard" instead of "Progressive" which was the default setting & that has solved the problem. Thanks for all the replies.

6 replies

H
harrison52AuthorCorrect answer
Participant
January 22, 2020

I could not find "Save for web" but saved as "Standard" instead of "Progressive" which was the default setting & that has solved the problem. Thanks for all the replies.

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
January 22, 2020

What happens if in photoshop elements you use File>Save for Web instead of File>Save As?

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harrison52Author
Participant
January 22, 2020

It does not make any difference whatever the file name is. I have tried editing a good file on the hard drive itself & it then becomes unsupported.

H
harrison52Author
Participant
January 21, 2020

The file names are just j-pegs - ie img_8765. They have been edited & can be viewed on my computer OK, they can be e-mailed & viewed & posted online OK. I have the same problem with two different external hard drives. It seems to be the way the edited image is being saved by Elements & transferred to the hard drive. I am using Windows 10 by the way.

Phinny
Phinny
Legend
January 21, 2020

To be clear, are you adding a hypen between the j and the p in the file extension?  IE: img_8765.j-peg ?   Try renaming it, img_8765.jpg and see what happens.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 21, 2020

Can you post the complete file name of one of the photos?

Is there two periods or any unusual characters in the file names?

A
Anonymous
January 21, 2020

Moving to the Photoshop Elements forum from Photoshop

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