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Question

"Update browser" error stops me from downloading

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I'm download my Photoshop elements 2019 but it keeps giving me the error listen below. This is a new PC so everything is the newest it can be, I've also tried 3 different browsers including Chrome, Edge and Explorer all to no avail. I've looked up plenty of solutions online but now of them work. Can anybody help me figure this out? Thanks in advance.

The error:
Update your browser

To use Adobe services, please update your Adobe applications, operating system, and browser to the latest versions.

Windows

A

alexandr_5585

Participant

Had the same problem installing Photoshop elements 2019 on Windows 11. FINALLY contacted Adobe Support, they connected remotely to my computer, installed Adobe Creative Cloud, some Windows C++ libraries etc. It takes about 30 minutes and now PROBLEM SOLVED !!! I have my Photoshop elements 2019 with perpetual licence on my WINDOWS 11 !!!

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more than happy

Participating Frequently

Turn off Ethernet or WiFi before starting the setup executable. That's the only solution I did that worked.

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M

michael_1540

Participating Frequently

That sounds promising, but the installer that I downloaded (the one I am already having trouble with) is only 2.4 MB and the actual product, when installed, is several gigabytes. Did yours download a lot of stuff from Adobe once you got online?

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michael_1540

Participating Frequently

Sure enough, the installer simply bails out at "No Internet Connection" if I try to run it without the network. If I then connect to the network and retry, it gives the same "Update Your Browser" error message as before.

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Greg_S.

Community Expert

Try activating the product offline. See the instructions in this HelpX article.

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wonderful_brain6716

Participant

The installer for the elements software is the problem. I can launch the installer with no problem, but it wont install the elements software. I am getting the "Update your browser" error a few seconds after I launch the installer. This is for both Premire and Photoshop elements 2019. I followed the steps in this HelpX article to download the installer.

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typoprone

Participant

I'm experiencing the same issue. I have Photoshop Elements and Premiere 2019 on a disc. My PC is also new running WIndows 11 and all my browsers are up to date.

I even udated my registry using the suggestion listed here: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html?internal_browser=true#fix-error. It didn't work.

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michael_1540

Participating Frequently

I have had the same problem with Premiere Elements 2019. I have 2 licenses. Both were running just fine having been installed under Windows 10 on machines that were then upgraded to Windows 11. I replaced one of those machines, deactivated Premiere Elements on it, and tried to install on the new Windows 11 machine. No luck ("Update your browser") -- and I tried numerous published fixes, including registry editing, and they didn't help.

I think this is a matter of business ethics. If I have a valid license to RUN the software, I also have a valid license to INSTALL it. This is a mistake by Adobe -- they made the installer depend on something that was not a documented feature of Windows and was only present by chance -- and they need to correct their installer.

If they want to sell temporary licenses (as they do nowadays), that's fine. But this was not sold as a temporary license. You don't get to change the terms of the contract after the purchaser has paid the money.

Does anyone from Adobe read this? I speak and write about computer ethics. This is about to become a textbook example.

(And remember the Photoshop CS2 debacle, which ended with Adobe having to make an activation-free release?)

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wonderful_brain6716

Participant

So there is no way to get the installer working?

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Elijah5E81

Participant

Turns out buying things online doesn't always mean you own them. Despite this product being advertised as a perpetual liscense agreement, you unfortunately no longer have permission to download it because adobe discontinued support. If you still had it installed I believe you'd still have editing access, however there is no way to install it anymore.

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Sameer K

Community Manager

Hey, @a_7595. Welcome to the Photoshop Elements community. I've moved your post to Elements discussions from Photoshop bugs section.

This is a common error for older installers & machines. You can follow the steps in the content here: https://adobe.ly/4d5Boyo

This should help. Thanks!
Sameer K

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a_7595Author

Participant

Hi Sameer,

I've already been in contact with customer support and they stated the downloader does not support Win11 and then they tried to sell me the newest version..

so anyway now I'm using Gimp. Thanks

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Peru Bob

Community Expert

I have PSE 2019 running on Windows 11.

How did you get in touch with Adobe support? You may have talked to a scammer posing as Adobe support.

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