Skip to main content
B
billfantini
Participating Frequently
March 3, 2020
Question

update conflict

  • March 3, 2020
  • 4 replies
  • 1576 views

Bought Elements 2020 DVD. Installed on Windows 10

. Disabled security. Still getting "update conflict"...???

 

    This topic has been closed for replies.

    4 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 4, 2020

    To help with your update problem, try double-clicking the Adobe Update Helper.exe file in the following folder:

    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox

    B
    billfantiniAuthor
    Participating Frequently
    March 4, 2020

    Beware advice from adobedesk@outlook.com. He lied about authenticity of the Photoshop Elements 2020 disc I bought through Amazon, then told me to return it and HE would sell me a download and install it for me...after I provide all kinds of info and agree to a manually submitted invoice.

    Just Shoot Me
    Just Shoot Me
    Legend
    March 4, 2020

    Sorry this happened to you. This is a FAILING on Adobe part for not restricting username that have Adobe in it.

    Hopefully you did not fall for this scam. That user is NOT part of Adobe.

     

    Can you provide the actual Adobe Forum Username that person used? It will help to stop this type of thing.

    B
    billfantiniAuthor
    Participating Frequently
    March 4, 2020

    Now that I am reviewing communications, he did not actually reply via the forum...but directly via email. He must troll the forum for unsuspecting victims.  Thing is...I realized that part of having him install for me would require disabling firewall and virus protection.  What a great opportunity for a hacker!

     

    B
    billfantiniAuthor
    Participating Frequently
    March 3, 2020
    Greetings ~
    Attempting, for the first time, to use the Elements 2020 software I purchased on DVD, I was immediately informed of available updates.  I turned off all other apps and my firewall & virus protection, but when I click on 'install now' I get error code 131.  I have tried several times, rebooting my PC in between.  Running Windows 10.  
     

     

    Just Shoot Me
    Just Shoot Me
    Legend
    March 3, 2020

    Sorry I don't know what to tell you. As far as I can see there is no Adobe error 131. there is 130 and 132 but no 131.

     

    There is an error 131 but as far as I can tell it has nothing to do with Adobe software.

     

     

    http://www.wiki-errors.com/err.php?wiki=131

    Just Shoot Me
    Just Shoot Me
    Legend
    March 3, 2020

    I've moved your post from the Get Started forum to the PS Elements forum. You are asking about PS Elements, right?

     

    Where and how are you getting the Update conflict. Your post leaves a lot to the imagination.

    Can you be more specific about the error and how, when, where, you are getting it?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices