Update Error

Forum|Forum|2 years ago
October 5, 2023
2 replies
462 views

Notification of an update to install resulted in this message coming up

with the advice to download an app from the app store, saying only apps that were live would work, but when I go to the app store every app is live, I’ve tried around half a dozen (photo related) but with no success, I’m on a Mac running Catalina 10.15.7I. I’m able to work but it means I have to “Force Quit” to get out of the programme. Any suggestions?

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Correct answer Jeff Arola

Yes i would reinstall both.

Jeff Arola

Community Expert

Yes i would reinstall photoshop elements 2021 (photoshop elements ver 19.0).

B

barries66202932Author

Known Participant

Thanks Jeff, I assume this will apply to my Premier programe as well as that has the same fault? Thanks again for you advice.

Jeff Arola

Correct answer

Community Expert

Yes i would reinstall both.

Jeff Arola

Community Expert

Try this workaround to get the update to install:

Click on Choose Application, then navigate to the following location: Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/HDBox and run the file named Adobe Update Helper.app. This will manually run the update.

B

barries66202932Author

Known Participant

Thanks for your quick response Jeff, but my Adobe folder has no Adobe Desktop Common folder in it, am I able to obtain this from anywhere or would you suggest downloading and installing the full program files from scratch again. (my Adobe folder below)

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