nataliem94008204

Participant

Question

Update that won't update.

Forum|Forum|8 years ago
May 10, 2017
3 replies
907 views

I keep getting an update announcement for the same update 'Adobe Photoshop Elements 13.1' and 'Photoshop Camera Raw 9.0'. I follow all of the prompts and it will say that it has successfully updated, but then the next time I use elements the same update notification will appear. I've tried 'install now' and 'install on Exit' and either way is the same outcome. Can anyone help me out with this? Thanks.

This topic has been closed for replies.

nataliem94008204Author

Participant

Thank you both - I tried the first suggestion this morning and now everything is working. Thanks

Participating Frequently

Hi nataliem,

Thanks for posting in Adobe forums.

I understand you are facing issue in updating Adobe Elements 13.

Can we follow the following steps:

- Please click here to download Adobe Application Manager for Windows.

or

Please click here to download Adobe Application Manager for Mac.

- After installation please double click its icon on your desktop screen to complete the installation.

- Open Adobe Elements

- Click "Help"

- Click " Updates"

Hope this works

Thanks

Regards

Dhananjay

nataliem94008204Author

Participant

HI,

Thank you for your help. It's all sorted now.

Adobe Employee

Hi,

Please accept our sincere apologies for the inconvenience.

Find the solution to this issue at Update message appears repeatedly in Photoshop Elements

Let me know if you have any queries.

Thanks,

Arshla