Updating Camnera Raw 12 and PS Elements 2020

Forum|Forum|5 years ago
February 19, 2020
3 replies
4684 views

When i launch my Eloements 2020 and go into Organizer to startr doing some work I get a notice to update both PS Elements 2020 and Camera Raw 12. When I click on Update now I get a box telling me that I need a new app to open this auphd link. Go to MS Store or the other option is Always use this app. I click on always use this app but then cannot click OK

Download and install

P

Phinny

Legend

Seigl, check your version again. Clicking Update Helper sometimes resolves the problem quietly in the background.

S

S_Mark

Participant

Hi Phinny, hi Medha,

thanks for comments.

@Phinny: checked version and was still the old one (20190827.m.136736), no changes or activities in the background by Udate Helper.

The work sequenz with repair installation of trial version mentioned by Medha changed my version to the current one (20200120.m.139570) but now PSE2020 tells me with every start that there is an update available. Confirming installation brings again the windows app request as Cash_Angel has mentioned and then Microsoft Store won't find "auphd".

@Mehda: Double-Click on executable file of "Adobe Update Helper.exe" does not do anything, even when I try right-click and "Run as Adminsitrator".

Frankly spoken, it looks like a real software issue and Adobe has not finished their homework yet. 🙂

Thank you all!

Medha_Sharma

Adobe Employee

Hello Siegl,

Please try the following steps:

Open Command Prompt in Administrator Mode
Type/paste the following command in the command prompt: cd C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
Press enter
Type/paste the following command in the command prompt: Set-up.exe --update=1 --sapCode="PSE" --productPlatform="win64" --codexVersion="18.1"
Press enter

Let us know how it goes for you.

Regards,

Medha

Medha_Sharma

Adobe Employee

Hello,

Please navigate to "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox" and double-click on the Adobe Update Helper.exe to initialize the installation process.

Feel free to respond on this thread if you have any further queries, I shall be glad to assist you!

Regards,

Medha