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gregl96862718
Participant
January 17, 2017
Question

Updating from PS Elements 14 to 15

  • January 17, 2017
  • 1 reply
  • 351 views

I am a tutor at a community college on the Central Coast NSW. Last August 19th 2016 I bought PSE 14. I am preparing notes based on this for the course. I had updated from PSE 12 not that long ago. If the college loads PSE 15 for 2017, I have outlaid money for something which has not been used to teach as yet. I did not know that PSE 15 was coming out, or I would have waited. Is there a possibility of a free upgrade? I do recommend the PSE product and enjoy teaching it.

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 18, 2017

    Hi Greg,

    You can through the free upgrade policy at link Do I qualify for a free Adobe product upgrade?  and check if you are eligible for the same.

    Hope this helps. Thanks for showing your interest in PSE. Have a happy experience with PSE.

    Thanks,

    Arshla

    G
    gregl96862718Author
    Participant
    January 18, 2017

    Thanks, Arshla- but try getting past the question of "Do I qualify for a free Adobe upgrade?" on the link. The website directs me back to the forum. I have looked in my account and have the serial # and Order #.

    regards,

    Greg

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 18, 2017

    Hi Greg,

    Have you checked this portion of information there?:

    Request a complimentary upgrade

    Make sure that you meet the requirements

    You must meet all requirements.

    You own a single-user retail or educational version of an Adobe software product
    Not sure if you have a single-user product? See Determine your software license type.

    You have registered your serial number
    See Product Registration Options.

    You have your order number or proof of purchase

    • Did you purchase from Adobe? You need your order number.
    • Did you purchase from a store? You need an electronic copy of the sales receipt that shows the store’s name and address, product name, version purchased, purchase date, and purchase price. (Scan the receipt, if it is not in electronic form.) See Valid proof of purchase.
    You have a qualifying product
    These products don't qualify for complimentary upgrades:
    • Products purchased through the Mac App Store
    • Second-hand purchases, including software received through a transfer of license
    • Tutorial DVDs, trials, tryouts, betas, Not For Retail (NFR), and bundled OEM versions

    Apply for upgrade

    Complimentary post-announce upgrades are available only through Adobe and cannot be used with any other offers. Upgrades come in the same platform, language, and edition as your previous version. (You can request a different language if the language wasn't available previously or is no longer offered.)

    Contact us to find out if your purchase falls in the eligibility period.

    Thanks,

    Arshla

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