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Inspiring
July 3, 2024
Answered

Updating to Photoshop Elements 24.3

  • July 3, 2024
  • 1 reply
  • 465 views

     I purchased and downloaded PE 2024 from Amazon in late April and ran into the "ippCV Library" error. I followed procedure in the post by Harry36641672it5z (April 10 - Subject: "PE 2024 EDITOR Wont open") and have been using 20230922 (from the splash screen) successfully ever since.

     In mid-June I became aware that version 24.3 had become available, supposedly fixing this problem. I opened my (20230922) version and went to the "Help" menu. I found that the "Updates..." menu item wass grayed out. I then went to "Edit->Preferences->General->Application Updates": I had set it to "Notify me when an update is available" - but I was never notified. Then I changed the setting to "Automatically download and install..." - but still nothing happened and "Updates.." was still grayed out.

     If I download from the "My Products" section of My Account or from https://redeem.licenses.adobe.com/getserial, I get the same version that I'm already running (by running "PhotoshopElements_2024_LS30_win64.exe").

     What do I need to do to get the 24.3 update downloaded and installed?

     Note: I still have PE 15 installed; is this interfering?.

 

This topic has been closed for replies.
Correct answer Dave3721

UPDATE
I uninstalled my earlier version of PE 15 and my current, running version as described above (keeping my presets, et al). I then downloaded the install file (appeared to be the same as the one I downloaded in April) and ran it. The installer installed PE 24.3 as displayed in the splash screen (20240531.Git.master.e2ec2d0) without incident and PE appears normal and healthy.
Thanks, Greg_S., for the suggestion; although I didn't try to contact Adobe Support, it inspired me to push onward. Evidentally, even older versions of the installer load the latest version of PE.

1 reply

Greg_S.
Community Expert
Community Expert
July 3, 2024

It sometimes takes a few days for the automatic update to take effect.    If you contact Adobe Support, perhaps they can help you with a link to the updated program.

Dave3721AuthorCorrect answer
Inspiring
July 3, 2024

UPDATE
I uninstalled my earlier version of PE 15 and my current, running version as described above (keeping my presets, et al). I then downloaded the install file (appeared to be the same as the one I downloaded in April) and ran it. The installer installed PE 24.3 as displayed in the splash screen (20240531.Git.master.e2ec2d0) without incident and PE appears normal and healthy.
Thanks, Greg_S., for the suggestion; although I didn't try to contact Adobe Support, it inspired me to push onward. Evidentally, even older versions of the installer load the latest version of PE.