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Wasp Rider
Wasp Rider
Known Participant
January 10, 2023
Question

Upgrade?

  • January 10, 2023
  • 1 reply
  • 578 views

I've used (or tried to use) PSE for several years but there have always been problems. The response time with anything I try to do makes the software unusable for me.  I upgrade and it makes no difference. The issues are the same. Should I even try upgrading again? Have response time issues improved with upgrades? Is the problem with the transferring of existing data to the new software? WHERE can I get the answers to fix these issues? Nothig I've been told has ever resolved the issue. 

Or can anyone tell me what other software I can get to organize and edit my photos? I won't buy another upgrade to PSE without help.

 

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1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
January 10, 2023

Which version of Photoshop Elements are you currently using?

 

What are the specs of your computer? Which operating system?

Wasp Rider
Wasp RiderAuthor
Known Participant
January 10, 2023

Thanks for responnding.

I currently have PSE 2019 but have had the issue with previous versions also. Most of the response time, etc probs are from the Organizer.

I'm on a macOS Monterey v 12.6.2. I may be replacing my mac with a new mac within the next 4-5 months too. 

Thanks again for your help. I really appreciate it.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
January 10, 2023

Photoshop Elements 2019 is not supported by Adobe on Monterey so that may be your first issue. PSE 2019 requires Mojave, Catalina or Big Sur.

https://helpx.adobe.com/au/photoshop-elements/system-requirements/older-versions.html

 

Did you already have PSE 2019 installed on an older operating system then upgraded to Monterey?

 

You could try downloading and installing the trial version of the current Elements 2023 (free to use for 30 days prior to purchasing) and see if it runs any better.

https://www.adobe.com/products/photoshop-elements/try-elements.html

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