Upgrade Elements 2023 funktioniert nicht

Forum|Forum|3 years ago
December 10, 2022
3 replies
401 views

Hallo zusammen,

ich habe einen Lizenzschlüssel für ein Upgrade Elements 2023 gekauft und möchte damit die Version 2020 (Windows) ersetzen.

Leider kommt immer der Fehler das die Anmeldung fehlgeschlagen sei, obwohl vorher die Meldung "Anmeldung erfolgreich" kam.

Bilder hier im Verlauf

Hat irgend jemand eine Idee, wo der Fehler liegen könnte?

Vielen Dank bereits im Vorraus.

This topic has been closed for replies.

Greg_S.

Community Expert

Tell us in more detail what you have done before the error message appears and we can see if we have any other suggestions.

Do you still have Elements 2020 installed on your computer? If not, when you are asked to enter the serial number for the upgrade 2023 version, l believe you need to enter the 2020 serial number.

J

Jörg27515919b83eAuthor

Participant

Hello Greg,

thank you very much for the support.

The problem with me was the firewall.
After I turned it off for a short time, the upgrade worked as well.

Many thanks from the beautiful Eifel (Germany)

Jörg

J

Jörg27515919b83eAuthor

Participant

Vielen Dank für den Tipp. Der Support ist in Deutschland erst wieder am Montag erreichbar und ich hatte gehofft das jemand die Lösung vorher für mich hätte.

Beste Grüße

Jörg

Greg_S.

Community Expert

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details. Chat sessions are also only available during the designated hours.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded