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davek98164159
Participant
July 16, 2017
Question

Upgrade problem

  • July 16, 2017
  • 1 reply
  • 207 views

Whilst trying to upgrade from Elements 11 to 15 when I get ti the payment site, despite the URL showing =GB, I'm locked into US payment details so am unable to complete the purchase.

Any idea how I proceed?

Cheers

Dave

This topic has been closed for replies.

1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
July 16, 2017

Is your Adobe ID connected to a UK or US address?

D
davek98164159Author
Participant
July 16, 2017

Hi John

Thanks for the reply.

As far as I know UK account.

When I initially go to the upgrade site it shows cost in GBP, then click on upgrade it very briefly shows a UK upgrade amount before flicking to show in USD.

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