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MeesterChris
MeesterChris
Known Participant
November 10, 2024
Answered

Upgraded from Win 10 to Win 11 PSE 2024 - I can't hear any sound anymore

  • November 10, 2024
  • 2 replies
  • 688 views

FIxed it, NO HELP FROM ADOBE AS EXPECTED

Ann Bens

Community Expert , 
Jan 25, 2021

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Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

and that simply worked!  I was just about to uninstall Win 11 and go back to my cloned Win 10 disk.

I have to ditch Adobe next time it refuese to re-install, as it did 2 months ago and cost me £100

 

Clipchamp works very well.

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Upgraded from Win 10 to Win 11 PSE 2024 - I can't hear any sound anymore in PSP 2024. (Premiere)

 

I had Microsoft on PC remote access and they can't identify the problem, re-installed Win 11 and PSP 2024, yet no sound again.

 

The sound from USB plus Bluetooth headphones speakers work just fine on the finished video product when exported and in all and every other other program.

 

This is a gaming Desktop with an Nividia GPU RTC 3070 Ti

Device name CyberPower
Processor Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz 3.60 GHz
Installed RAM 64.0 GB
Device ID E0A420A1-1BF5-4491-BD15-C5C8C59FF9B3
Product ID 00325-82118-46468-AAOEM
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 24H2
Installed on ‎10/‎11/‎2024
OS build 26100.1742
Experience Windows Feature Experience Pack 1000.26100.18.0
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Many Thanks for any advice

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This topic has been closed for replies.
Correct answer Glenn 8675309

I had simliar symptoms:    When I first installed my 32" monitor (It's pretty dang nice) I had to disable the audio support from the hdmi cable-    It was sending sound to the monitor thinking it had speakers, which of course it does not.  My BT Bose QC 45 BT earphones works great, but I had no audio in PE, until I disabled the hdmi cable audio going to my monitor. 

FROM THE PREFERENCE FILE IN PE 2024:

Just double check these settings, se what you have in them.  Maybe they will help,  maybe they won't.





2 replies

Glenn 8675309
Glenn 8675309
Legend
November 11, 2024

This is a user to user forum, Adobe employees do answers questions every now and then.

MeesterChris
MeesterChrisAuthor
Known Participant
November 11, 2024
Now and then is totally insufficient.


Chris Wheatley
Glenn 8675309
Glenn 8675309
Legend
November 11, 2024

It's how forums have always worked.   For all software.   Forever.  It's why they are called "forums." 

Glenn 8675309
Glenn 8675309Correct answer
Legend
November 10, 2024

I had simliar symptoms:    When I first installed my 32" monitor (It's pretty dang nice) I had to disable the audio support from the hdmi cable-    It was sending sound to the monitor thinking it had speakers, which of course it does not.  My BT Bose QC 45 BT earphones works great, but I had no audio in PE, until I disabled the hdmi cable audio going to my monitor. 

FROM THE PREFERENCE FILE IN PE 2024:

Just double check these settings, se what you have in them.  Maybe they will help,  maybe they won't.





    MeesterChris
    MeesterChrisAuthor
    Known Participant
    November 10, 2024

    Thank you

    MeesterChris
    MeesterChrisAuthor
    Known Participant
    November 11, 2024

    I took your advice, yes my LG monitors were the cause from the display ports being sent audio, there is an mini double pole output socket, too, the sound is so 1990 though, weak and pathetic mono sound. The solution I found above fixed the problem instamtly.

     

    Many thanks for your help.

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