Skip to main content
kathyd44945094
Participant
July 21, 2021
Answered

Upgraded Photoshop Elements version 19 to version 21

Everything converted correctly BUT I can't access the file, edit menu.When I click on them nothing happens.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    hatstead
    hatsteadCorrect answer
    Inspiring
    July 21, 2021

    Amazon provided me with a redemption code and then provided the Adobe link to redeem the purchase. Adobe   provided the serial number and the download. I've done this before with previous PE purchases.


    Yes, I have done this as well in the past.

    The fact that the problem is on two machines points to a generic issue.

    Suggest that you call  Adobe.

    Reach us by phone (adobe.com)

    Let us know how you make out.

    View reply

    6 replies

    hatstead
    hatstead
    Inspiring
    July 21, 2021

    You state that everything converted correctly, but then you go on to say that certain menus are unresponsive.

    1. What did you convert?

    2. Did you install a newly purchased copy of the software? If so, is it a legitimate copy?

    3. Windows or Mac?

    4. Does your machine meet requirements for PSE?

    5. Is your problem with the Editor and/or the Organizer?

    6. Please provide any additional information so that we may attempt to help you in a meaningful way.

    Translate
    kathyd44945094Author
    Participant
    July 21, 2021

    1. Catalog file from version 19 to version 20. I was prompted to do this action.

    2. Installed digital software purchased from Amazon.

    3. Windows 10

    4. Yes.

    5. The organizer.

    I also just installed it on my laptap. Same issue, can't access the File, edit, find and help menus. When I click on them, nothing happens.  Also, right clicking on a picture won't bring up the dialog box to delete, change date, etc. I have been a PE user since Version 2 and have never had any problems upgrading. 😞

     I really appreciate any help you can provide.

     

     

    Translate
    hatstead
    hatstead
    Inspiring
    July 21, 2021

    Is the Amazon purchase via a link to download/install, or via disk (DVD)?

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices