Upgrading from Elements 14 to Elements 15

I have e-mailed you the error log giving details of the errors.

Thanks,

Les

Hi,

have you tried restarting the machine?,

please let us know which OS version are you using  and from where have you downloaded the build.

please try build downloading win build from the link shared below

Download Photoshop Elements | 15, 14, 13, 12, 11, 10

if you face issue in installation : run the cleaner tool , choose the products you can uninstall or clean

Use the Creative Cloud Cleaner Tool to solve installation problems

then initiate installation

if you still face the issue , send us logs using tool mentioned below to  [email address removed as per forum guidelines]

Log Collector Tool

Thanks,

Akshita

Thanks for your help. I will contact them.

I have tried downloading the trial. It prepares the files then when you launch Elements 15 and finish I just get the message that installer failed to initialize

I have renamed the folder as suggested. The program installed but the installation failed. "Your installation encountered a problem.. I followed the more troubleshooting tips. Launched the installer again and got the message, " Inastaller failed to initialize."

Can you try downloading and installing from the trial server:

https://www.adobe.com/products/photoshop-elements/download-trial/try.html

If successful validate the product with your serial number.

Via PM: No I cannot ignore it as a message comes up, "Please download Adobe Support Advisor to detect the problem."  which I have done but it does not provide a solution for these errors.

Rather than click the link for Support Advisor or the Quit button can you simply close the dialog?

Otherwise try renaming the OOBE folder.

Navigate to:

C:\Program Files (x86)\Common Files\Adobe

Inside the Adobe folder find the OOBE folder, right-click and choose rename and change to:

OOBE_OLD

Return to your update and double-click on Setup.

Can you ignore the message?

If so does the installation complete?