V17 Photo shop and Premiere Pro Won't Open

An Adobe CSR loaded Photoshop Elements 17.0 and Premiere Elements 17.0 onto a new Win 11 (home) computer yesterday. Worked fine until today. Couldn't  open both programs. Closed the programs in task manager and they opened but froze after opening. Now back to not being able to open both programs. Chat with a Adobe CSR said my programs are outdated product versions. And offered no help or soultions except to post my issue here and the Adobe dedicated team there will guide you further. Can someone help?? Thank you!