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Richard Clamp
Participant
December 25, 2018
Question

Valid / yet Invalid serial number

My old computer is dead. I want to have Elements 12 on my new computer. I have it downloaded it, but it is saying the serial number I am trying to enter is invalid. I am literally looking at my serial number, as posted by Adobe in my download record. It s valid...

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    2 replies

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    December 25, 2018

    but it is saying the serial number I am trying to enter is invalid.

    What is the exact error message?

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    ssprengel
    ssprengel
    Inspiring
    December 25, 2018

    If PSE12 was an upgrade, you'll need to enter both the PSE12 serial number and the serial number of a prior version, which are hopefully both out on Adobe's site.

    Otherwise, try copy/pasting the serial number from Adobe's site into the serial-number type-in box.

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