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Richard Clamp
Participant
December 25, 2018
Question

Valid / yet Invalid serial number

  • December 25, 2018
  • 2 replies
  • 369 views

My old computer is dead. I want to have Elements 12 on my new computer. I have it downloaded it, but it is saying the serial number I am trying to enter is invalid. I am literally looking at my serial number, as posted by Adobe in my download record. It s valid...

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    2 replies

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    December 25, 2018

    but it is saying the serial number I am trying to enter is invalid.

    What is the exact error message?

    ssprengel
    ssprengel
    Inspiring
    December 25, 2018

    If PSE12 was an upgrade, you'll need to enter both the PSE12 serial number and the serial number of a prior version, which are hopefully both out on Adobe's site.

    Otherwise, try copy/pasting the serial number from Adobe's site into the serial-number type-in box.

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