'Validate' button asks to connect to internet when I'm on-line

Forum|Forum|4 years ago
September 22, 2021
1 reply
291 views

Hello,

I've installed Adobe Photoshop Elements 12 on my new computer. It says that if I don't validate it today it will stop working. I jumped through all the hoops and then saw a box on my screen saying "Serial Number Validation". There are two buttons: 'connect later' and 'validate'. When I click 'validate', it says "Please connect to the internet to validate your serial number". I am definitely connected, as this post proves. Any ideas?

Lloyd

This topic has been closed for replies.

Greg_S.

Community Expert

See if any of the solutions in this HelpX Article help you.

N

Nikolas1549Author

Participant

Thanks for the reply. The link was about other products, and my specific problem was not addressed. I am definitely on the internet, else I would not be able to post this. I installed the software from physical discs I own. I see that some products may be used on two computers maximum. Might this apply to Photoshop Elements 12? I wouldn't have thought so. Besides, that's not what it is saying - it is asking me to connect to the internet when I already am, and it leaves me there stranded. I think I've run out of time.

Glenn 8675309

Legend

The issue is that the "backroom" software that validates PSE version 12 was basically turned off years ago-- really no reason to keep validating (or supporting) such older versions.

GO HERE: Contact Customer Care (adobe.com)

CLICK ONTHE SPEECH BUBBLE IN THE BOTTOM RIGHT CORNER- IT HAS 3 DOTS IN IT.

An autoresponder kicks in and asks "what do you help with" (or something close to that) type in AGENT
and wait.

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