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Catharine29030820b135
Participant
March 23, 2023
Question

Verification code from Adobe

  • March 23, 2023
  • 1 reply
  • 373 views

Hi people

Last week I bought Adobe Photoshop 2023 for Mac on line - I got only half way through installin and got called away.  I tried to go through installation today but the Verifacation code from Adobe does not work - can anyone tell me what to do or who to contact?

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1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 23, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

G
gjmw
Participating Frequently
March 27, 2023

My assertion problem is now solved I have now, instead of having one large catalogue I have several smaller ones and I am making sure there are not tiff files among the imports (although Photoshop supports tiff files?) thanks to all that helped.

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