Warranty [PSE14 will no longer allow me to edit photos. PSE12 is fine.]

Forum|Forum|9 years ago
April 13, 2017
1 reply
533 views

I bought Elements 14 last August and it stopped allowing me to fix/edit my photos. I also have Elements 12 and that is working FINE. I have had several people check my computer and they have told me the problem is with the program. I have tried to contact Adobe and NOTHING, no way to contact them. I would expect at least a one year warranty. Does anyone know how to contact them and what their warranty is? Also I have spoke to people at Microsoft about my problems with Adobe as they do a lot of business with them.

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John Waller

Community Expert

Tell us more, starting with which operating system?

What happens when you launch PSE14, open an image and try to edit it?

H

harveyg67163424Author

Participating Frequently

I'm using Windows10 and have since last June. When the grid with photos comes up O click on a photo and then click a fix. This is followed by a dialog box that says I need more file space. I have check for unused file space and I have used close to one half of available space. I have also had several competent computer people check my computer and they say the problem is in the program. I also have Elements 12 on my computer and that is working FINE. I guess Adobe will do NOTHING for me and I will just use my Elements 12. So much for Adobe customer support.

John Waller

Community Expert

harveyg67163424 wrote
When the grid with photos comes up O click on a photo and then click a fix. This is followed by a dialog box that says I need more file space.

Can you post a screenshot of the error?

Or, even better, a screencast, showing us all the steps you take from launch to dialogue box?

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