we have just had to up date our computer and we would like to re-install elements 11, now running windows 10.The elements 11 was not deactivated on old PC(that just died). I cant install on new PC. Please can anyone help.

Question

I need to re-install elements 11 onto a new PC. Old PC died so the elements 11 was not deactivated. Running windows 10 on new PC. Is anyone able to help?

Dhananjay Sati · Accepted Answer

Hi jannf,Thanks for posting in Adobe forum.I understand you are facing issue with the activation of Adobe Elements 11.Please check information provided to you in your DM.ThanksRegardsDhananjay

John T Smith · Answer

When you have a non-functioning computer and can't deactivate a serial number

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

Adobe ID and registration support (non-CC) http://helpx.adobe.com/x-productkb/global/service-c1.html

Two ideas that MAY work to install and/or run old programs in Windows 10

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

-or more on permissions https://forums.adobe.com/thread/2293598

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