Skip to main content
A
Anonymous
June 14, 2017
해결됨

we have just had to up date our computer and we would like to re-install elements 11, now running windows 10.The elements 11 was not deactivated on old PC(that just died). I cant install on new PC. Please can anyone help.

  • June 14, 2017
  • 2 답변들
  • 254 조회

I need to re-install elements 11 onto a new PC. Old PC died so the elements 11 was not deactivated. Running windows 10 on new PC. Is anyone able to help?

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Dhananjay Sati

    Hi jannf,

    Thanks for posting in Adobe forum.

    I understand you are facing issue with the activation of Adobe Elements 11.

    Please check information provided to you in your DM.

    Thanks

    Regards

    Dhananjay

    2 답변

    Dhananjay Sati
    Dhananjay Sati답변
    Participating Frequently
    June 14, 2017

    Hi jannf,

    Thanks for posting in Adobe forum.

    I understand you are facing issue with the activation of Adobe Elements 11.

    Please check information provided to you in your DM.

    Thanks

    Regards

    Dhananjay

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 14, 2017

    When you have a non-functioning computer and can't deactivate a serial number

    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

    Adobe ID and registration support (non-CC) http://helpx.adobe.com/x-productkb/global/service-c1.html

    Two ideas that MAY work to install and/or run old programs in Windows 10

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    -or more on permissions https://forums.adobe.com/thread/2293598

    약관 및 조건Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices