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jeraldp79970729
jeraldp79970729
Participant
March 9, 2019
Question

What do I do if Photoshop Elements does not open?

  • March 9, 2019
  • 3 replies
  • 7838 views

I bought and downloaded Adobe Photoshop Elements yesterday but each time I edit an image, save, exit and then attempt to reopen Photoshop Elements the program does not respond.  The online Adobe help technician reset my preferences last night.  I edited, saved, exited and reopened a couple of times and it worked.  But now this evening it is not reopening again.  The technician gave me a keyboard shortcut; Alt+Control+Shift, to reset Photoshop preferences when opening the program but it has not worked for me.  So far only restarting the computer or manually resetting the preferences seems to work. 

I saw that on this and other forums that many others are having this issue also.  Does anyone have a genuine fix for this issue?

Intel i7-4770

Windows 10 Pro

16 GB RAM

256 GB SSD

1 TB HD

NVIDIA GeForce GTX 660

    This topic has been closed for replies.

    3 replies

    Z
    zn1300
    Participant
    October 17, 2019

    I have Windows 10pro installed and am using Photoshop Elements 5. When I first installed Windows 10pro, Photoshop would hang up and would have to close the program. I read somewhere a fix that seemed to work for a while then it started hanging up again.

    I stumbled on a fix that seems to work everytime (knock on wood) for me. When is hangs up I close the program and open the task manager. Under Processes scroll down looking for 'PhotoshopElementsFileAgent.exe (32bit). Click that and then the End Task button. Once I do that, Photoshop Elements 5 opens just fine. I only have to do this about every 4 or 5 opening but I should just do it at the start each time to save me griping at my computer.

    J
    jerryb21992160
    Participating Frequently
    February 21, 2024

    I have had the same issue with my Photoshop Elements and have needed to do all of the above too many times over the years. I even upgraded it once or twice thinking it'd fix the problem but nope. I wish Adobe would just fix the problem once and for all. 

    Glenn 8675309
    Glenn 8675309
    Legend
    February 22, 2024

    The original post, close to 5 years ago:   His video card only has 2GB of memory- which could be part of the problem. 

    The older versions of pse contained quite a bit of 32bit parts- which on older versions can make things a bit wonky on newer computers. 

    This link is a good explanation about that- it's about 5 years old, but contains solid information.  The original poster has responded to over 23000 messages- he's one of the best in this community:

    https://community.adobe.com/t5/download-install-discussions/trying-to-reinstall-photoshop-4-5-on-new-windows-10-64-bit-computer-causes-this-error-unsupported-16/m-p/10397672#M95707

     

    99jon
    99jon
    Genius
    March 9, 2019

    Try making a desktop shortcut to directly launch the Editor.

    Go to:

    C:\Program Files\Adobe\Photoshop Elements 2019

    Inside the Photoshop Elements 2019 folder scroll down to the items beginning with “P”

    Right-click on the application PhotoshopElemetsEditor and choose:

    Send to >> Desktop

    You should now be able to launch the Editor directly by double clicking the new desktop icon. Even better, while the application is open right-click the taskbar icon and choose pin to taskbar. In future you can launch with just one click from the taskbar.

    S
    Sanyaber04
    Participant
    April 29, 2019

    Thanks this helped . . .

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 9, 2019

    Are you using the Organizer?  If so, how large is your catalog?  If you have a catalog of any size, there is initially a lot of auto-analysis that is taking place in the background.  Unfortunately, this can create some problems like you are seeing.  You can try stopping the auto-analysis in the Organizer's Preferences to see whether this helps.

    jeraldp79970729
    jeraldp79970729Author
    Participant
    March 9, 2019

    I am not using the Organizer (unless it is searching for images on my computer by default).  At this point I will try your suggestion of stopping the auto-analysis.

    Thank you for your response

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 9, 2019

    jeraldp79970729  wrote

    I am not using the Organizer (unless it is searching for images on my computer by default).  At this point I will try your suggestion of stopping the auto-analysis.

    I'm not sure, but you may be correct about the search for images on your computer.  I believe watched folders are turned on by default.  This could certainly contribute to a slowdown in performance.  You may also want to turn off Watched Folders.

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