what is going on?

Forum|Forum|1 year ago
August 4, 2024
1 reply
760 views

I am in Photoshop Elements 2024. I tried to make a moving creation from your web. I tried to save it. I can not get it to open in Photoshop Elements as a message comes up telling me it is the wrong type of file. I then go to the top of screen and click on Photoshop Elements Help....I go to Support.....I go to Forum.......in each case I get an error screen, image here. It appears to be something malicious. I can not get to help from Photoshop Elements. I had to go and do a google search for Photoshop help which brought me here. What is going on??? windows 10, 64

This topic has been closed for replies.

Glenn 8675309

Legend

Are you running a vpn? If so- that's your issue.

I just used the Adobe web feature, using the edge browser, and had zero issues.

thisisirrationalAuthor

Inspiring

I am not using a VPN. so why did I get this message?

Glenn 8675309

Legend

I dunno, have you tried with a differet browser? Have you tried whitelisting that I.P. address?

This may help with doing that:

https://support.mozilla.org/en-US/kb/add-trusted-websites-your-allow-list-firefox-focus

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded