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Participant
March 5, 2017
Question

When I opened my photo image, Photoshop Elements 14 crashed with error of "AutoCropCore.dll"

  • March 5, 2017
  • 2 replies
  • 272 views

Hi, I'm new.

I have trouble with Photoshop Elements 14. It was working 1 month ago.

Problem:

When I opened my photo image, Photoshop Elements 14 crashed with an error of "AutoCropCore.dll"

How to fix this problem ?

Operation:

1.Lunch Photoshop Elements 14 form desktop icon.

2.Open my photo image, using menu > file > open.

3.Windows popup appear and Photoshop Elements freeze.

Windows popup    : Photoshop elements 14  has stopped working.

Windows eventlog :

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
+ <System>
- <EventData>
  <Data>PhotoshopElementsEditor.exe</Data>
  <Data>14.0.0.0</Data>
  <Data>55df8c21</Data>
  <Data>AutoCropCore.dll</Data>
  <Data>1.0.0.1</Data>
  <Data>53a17cfd</Data>
  <Data>c0000005</Data>
  <Data>0000000000016005</Data>
  <Data>1c9c</Data>
  <Data>01d29562702cf4ef</Data>
  <Data>C:\Program Files\Adobe\Photoshop Elements 14\PhotoshopElementsEditor.exe</Data>
  <Data>C:\Program Files\Adobe\Photoshop Elements 14\AutoCropCore.dll</Data>
  <Data>a94883e8-f845-4636-8899-cd4a32e299c6</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

Products:

Photoshop Elements 14

OS:

Windows 10

PhotoshopElementsEditor.exe
14.0.0.0
55df8c21
AutoCropCore.dll
1.0.0.1
53a17cfd
c0000005
0000000000016005
1c9c
01d29562702cf4ef
C:\Program Files\Adobe\Photoshop Elements 14\PhotoshopElementsEditor.exe
C:\Program Files\Adobe\Photoshop Elements 14\AutoCropCore.dll
a94883e8-f845-4636-8899-cd4a32e299c6

Regards;

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    2 replies

    MichelBParis
    Legend
    March 5, 2017

    Maybe that dll is missing or corrupt:

    You may have to uninstal and reinstall Elements to get it working.

    uramamezoAuthor
    Participant
    March 5, 2017

    Thank you for your response.

    I 've already reinstalled photoshop elements.

    but, does'nt work. I'm in same situation still now.

    how should I do?