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pauld5864619
pauld5864619
Participant
Nov 18, 2024 9:52 AM UTC
Question

Where are my .dmg" files?

Hello
I am completely new here and have a question regarding Elements and Premiere.
I bought a three-year license from "in-download". Something went wrong during or after the activation of the code, so I never saw the .dmg files. However, the code is activated. The supplier in the Netherlands nor the one in France did not respond to my questions. Does anyone have an idea where I could find those files on my iMac?

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5 replies

Adobe Employee
pradeepkmr
Adobe Employee
Dec 12, 2024 7:20 AM UTC
 
Bonjour @1655952 , si vous avez rappelé l'identifiant à partir duquel vous avez utilisé le code, vous pouvez obtenir le programme d'installation de dmg à partir d'ici - https://www.adobe.com/fr/products/photoshop-elements/free-trial.html 
et vous connecter. avec le même identifiant, après quoi vous pourrez utiliser le produit.
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99jon
99jon
Legend
Nov 18, 2024 1:17 PM UTC
Dmg files are normally on the desktop when mounted or in your downloads folder. Otherwise try using this link: https://www.adobe.com/products/elements-family/electronic-software-download.html
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pauld5864619
pauld5864619Author
Participant
Nov 18, 2024 1:53 PM UTC

Thanks for the hint. However, the requested files are not there. I fear I have been scammed by in-download.nl

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99jon
99jon
Legend
Nov 18, 2024 8:13 PM UTC

Adobe says that for purchases from third party sources you will receive a redemption code. I’m not sure  of the process but when redeemed it is meant to be linked to your Adobe ID.  Have you checked your Adobe account?

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