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yrient24463909
Participant
March 31, 2020
Question

White screen when starting Adobe Photoshop elements

  • March 31, 2020
  • 3 replies
  • 880 views

Hi,

 

i can't start the application. When i try to start it, i only get a white screen and nothing happens. The application has never worked properly since I bought it. Even i have tried to format and reinstall my OS and the first time the application runs it works without problem but, after a few days....white screen.

 

When I try to run PhotoshopElementsOrganizer.exe from source folder I get "Adobe Aplication Manager" not found or damaged. I tried to install and run the app the last time before format and OS reinstallation but i didnt work.

 

Please, I cant believe i paid for this software and I cant use it!! 

 

P.D.: I have registered the software on my adobe account but i cant get any help for this.....i had to write here to get any help..... 😞

 

I'm using windows 10 Pro 64 bits, AMD Phenom II X6 processor, 8GB RAM

This topic has been closed for replies.

3 replies

Y
yrient24463909Author
Participant
April 8, 2020

I reinstalled the app and, after that, the problem is gone. 

 

Thank you anyway. But the issue with the product registration and the help is still there

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 31, 2020

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 31, 2020

Perhaps your catalog has become corrupted.  Try holding down the Shift key when opening the Organizer.  This should bring up the Manage Catalogs dialog.  Create a new catalog and try to open it from the dialog.

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