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Marquipm
Participant
October 19, 2017
Question

Why does backup in Photoshop Elements 14 fail

  • October 19, 2017
  • 3 replies
  • 902 views

I have Photoshop Elements 14 but when I try a full back up  of catalogue

1) Prepares files  ok

2) Requests full or incremental backup. I choose full

3) calculates total media sizegoes to start back up.

It then  produces message saying error encountered whilst writing files.Have searched forums  and noted others with similar problem but no answers.

ANY SUGGESTION

    This topic has been closed for replies.

    3 replies

    MichelBParis
    MichelBParis
    Legend
    November 28, 2019

    Alberto,

    So you are in PSE2018 (version 16 from Windows store).

    The Windows store version is different, so I can't test it.

    I suppose that all similar issues reported in this post have a permission issue.

    From the various posts, the common factor is that the main database in the catalog "catalog.pseXXdb" can't be copied. Backing up to external drive or internal drives fails.

    Could you do the following test with Elements editor and organizer closed:

     - restart your computer

    - copy the catalog.pse16db files with the Windowss explorer to the destination drive (never set the backup destination folder to the root drive). If that works without any error message, it's not a simple permission issue.

    - now, copy the whole catalog folder to another location on your computer.

    - you can start the organizer with that duplicated catalog by double clicking on the catalog.pse16db file (that duplicate catalog will be accessible later in 'custom' location). Try the backup process from that duplicate.

    - Another suggestion: it often helps to start the organizer in administrator mode.

     

      A
      Albert0066
      Participant
      November 29, 2019

      Greetings MichelBParis, thanks for the quick reply.

      1 in catalogs I copied the whole "TEST" folder where the catalog.pse16db file is present in the partition (N) of my External HD.
      2 I cliked 2 times on the catalog.pse16db file. Adobe Elements Organizer 2018
      3 from Element organizer 2018 I activated the backup, but after a while the usual error occurred
      "Error writing file N: catalog.pse16db"
      Then I tried to do as you advised: open program as administrator and ......
      He is finally writing the backup on external HD 😉      🙂
      Thanks for your great advice !!!!
      Albert0066

      MichelBParis
      MichelBParis
      Legend
      November 29, 2019

      Thanks very much for your feedback.

      That does not explain the source of the error message, but that is helpful for a possible workaround.

      The fact that the catalog copy acts the same as the original one excludes one possible cause: the catalog file being still considered as 'open' in the operating system.

      I hope we'll get more testimonies of similar error messages and that we'll also get more info about the particular circumstances and PSE and OS versions in which they do appear.

      W
      williamr85155976
      Participant
      December 11, 2017

      I have the same problem.

      MichelBParis
      MichelBParis
      Legend
      December 11, 2017

      (Note that I am on Windows)

      The file which is shown is the database in the catalog (you find the location in the menu Help >> system information).

      With Elements closed, could you try to copy and paste it from your Finder to the destination folder?

      That could show a possible permission problem.

        A
        Albert0066
        Participant
        November 28, 2019

         

        Hello,
        I open this post again, I have the same problem.
        I tried to create small a new catalog with only 5 photos, but I can't create a new backup

        Error Message:

        Error encountered while writing files(s). C:\Users\alber\pictures\adobe\elements organizer\catalogs\test\catalog.pse16db

         

        Elements Organizer 16.0.0.0
        Versione Core: 16.0 (20171108.winappstore.114955)
        Versione lingua: 16.0 (20171108.winappstore.114955)

        Catalogo corrente:
        Nome catalogo: test
        Posizione catalogo: C:\Users\alber\Pictures\Adobe\Elements Organizer\Catalogs\test\
        Dimensione catalogo: 136 KB
        Dimensione cache catalogo: 323,9 KB

        Sistema:
        Nome del sistema operativo: Windows 10
        Versione del sistema operativo: 10.0
        Architettura di sistema: Intel CPU Famiglia: 6 Modello: 12 Stepping: 3 con MMX, Intero SSE, SSE FP, SSE2
        Memoria incorporata: 7,9 GB
        Memoria disponibile: 3,6 GB

         

        It is not possible to create backups both on external HD and on internal HD
        Excuse my bad english. Thanks waiting for your reply 🙂
        Alberto

         

         

        MichelBParis
        MichelBParis
        Legend
        October 19, 2017

        Marquipm  wrote

        I have Photoshop Elements 14 but when I try a full back up  of catalogue

        1) Prepares files  ok

        2) Requests full or incremental backup. I choose full

        3) calculates total media sizegoes to start back up.

        It then  produces message saying error encountered whilst writing files.Have searched forums  and noted others with similar problem but no answers.

        ANY SUGGESTION

        Very similar problem: maybe.

        If the backup can't write any file, that's probably a permission issue on the backup drive folder.

        If it stops repeatedly at the same percentage, that's the usual and common answer. It's a problem file the organizer does not properly recognize. Generally, it's a video file or a non supported format. You might try to create a catalog folder copy for a test. Locate the catalog (menu Help >> system Info) and copy the whole folder under a new name. Start the organizer by double clicking on the catalog.pse14db file. In that catalog copy, delete all video files (NOT from drive, only from catalog) and see if the backup can run.

        A simpler test is to create a test catalog with a few files and test if the backup is ok with the destination.

        M
        MarquipmAuthor
        Participant
        October 19, 2017

        Thanks for suggestion. I created a test catalogue with just three jpeg images and it too failed in the same way. I have also tried different drives as destinatons, all of which also fail. Also I do not get a percentage of the backup progress so guess issue is early in process. Any more ideas.

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