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tracyl10060248
Participant
June 10, 2017
Question

Why won't Elements recognize my new camera's raw files?

  • June 10, 2017
  • 1 reply
  • 487 views

I just got a new Canon Rebel T7i yesterday.  Shot some images and tried to download them this morning and my Elements won't recognize the CR2 files.  Why?  I made sure I was up to date on the latest download.  I'm sure I need a different camera raw plug-in, but I don't know how to change that!  Help, please.

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    1 reply

    Peru Bob
    Community Expert
    Community Expert
    June 10, 2017

    What version of Photoshop Elements?

    Participant
    June 11, 2017

    i just purchase canon eos mark 5d iv and my pse 14.1 can't open the raw file, what can i do ?