Why won't Photoshop Elements 2019 load (open) when I click on icon?

Forum|Forum|7 years ago
January 14, 2019
3 replies
976 views

I purchased and install Elements 2019 on Nov and used it for 2 months. A couple days ago, I wanted to edit some pictures. I clicked on the icon receiving a blank screen and a circle with radiating dashes for about 4 sec. then it disappeared. i'm frustrated. What's the problem? Is there a way to contact an individual to seek an answer to this problem?

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Medha_Sharma

Adobe Employee

Hello,

Could you please navigate to C:\Program Files\Adobe\Photoshop Elements 2019 and launch PhotoshopElementsEditor.exe by double-clicking on it? You could also right-click on the exe file and choose Run as administrator.

If that works, then you can pin it to the Taskbar or have its shortcut on the Desktop.

Thanks,

Medha

M

marilynk95066071Author

Participant

I tried your suggestions. navigate to C:\Program Files\Adobe\Photoshop Elements 2019 and launch PhotoshopElementsEditor.exe by double-clicking on it? It didn't work. I navigated to C: drive and double clicked where Adobe Photoshop Elements 2019 opened with a rotation sun rays then disappeared back to main screen. It did not make it to PhotoshopElementsElements.exe. So I could not double click on it.

You could also right-click on the exe file and choose Run as administrator. It didn't work. I right-clicked on it which opened and choose Run as administrator. I clicked on it then clicked on the yes I want to allow this app to make changes. Next screen adobe Photoshop Elements 2019 opened with a rotation sun rays then disappeared back to main screen.

Is there any way to talk with a live person?