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leroykl
Participating Frequently
May 1, 2017
Question

WIN10 Creators Update is incompatible with Photoshop Elements 11 & 12, maybe 15

  • May 1, 2017
  • 9 replies
  • 12717 views

FYI, the WIN10 CU is incompatible with Photoshop Elements 11.  After installing the CU, the editor's pull down menus are blank and the editor program crashes.  See https://forums.adobe.com/thread/2303426  This thread is marked SOLVED.  However, it is NOT.  There has been no response to numerous forum posts from either Adobe or Microsoft.  It is unclear if PSE15 is compatible with WIN10 CU.

This topic has been closed for replies.

9 replies

J
johnp89937811
Participant
August 24, 2023

HP Laptop Windows 11 home edition

I have Photoshop Elements 2022 installed and the drop down menus are blank.

I down lloaded a trial 2023 Photoshop Elements as is is exactly the same.

Any advice out the would be very much appreciated  

Glenn 8675309
Glenn 8675309
Legend
August 24, 2023

2 things:   check to see you have the latest video driver updates installed.

What's your screen resolution?    

S
SashiKiwa
Participating Frequently
December 15, 2017

Thanks for the response,  MichelBParis.   Yes I did get McAfee as well as Windows 10 updates recently, though PSE 12 continued to work until the 12th;  I backed out and restored to December 3rd, but that did not fix the problem;  I uninstalled and reinstalled PSE 12 and the Organizer works, but the Editor does not. 

S
SashiKiwa
Participating Frequently
December 14, 2017

I'm running WIN10 build 1709, and PSE 12 won't even come up.  I uninstalled PSE 12; reinstalled it.  It won't even come up.  Nothing.  ??????

MichelBParis
MichelBParis
Legend
December 15, 2017

SashiKiwa  wrote

I'm running WIN10 build 1709, and PSE 12 won't even come up.  I uninstalled PSE 12; reinstalled it.  It won't even come up.  Nothing.  ??????

See your other post:

What's going on with Photoshop Elements 12?

What is your antivirus and did you get a recent update for it?

H
hpb12309
Participant
October 10, 2017

Same problem... and a workaround...

PSE 8 will run 3 to 4 weeks on my system (W10, 64bit) - Editor is crashing sometimes...

My personal solution every time (4 times since july 17):

1) Using CCLEANER: a) uninstall PSE 8, b) Clean Registry

2) delete folders manually (see PSE folders under Programsx86 folder)

3) Restart system

4) Install PSE

5) Restart system

6) it runs for a while (3 to 4 weeks...?)

No idea why it fails some weeks later...

regards, Hans

G
gwilkinsonjr
Participating Frequently
July 17, 2017

It's fixed! At least for now. Time will tell. Elements 11. I took all the fonts from a laptop which had not yet been updated (nor is it going to be!) and copied them into the font folder on my main computer (no overwrites). After a reboot: it works! The previous menus which were blank are now fine. Everything looks good. Let's hope it holds.

Shame on Windows for erasing the windows.old file after 10 days making it impossible to roll back the creator update.

Shame on Adobe for not telling everyone that it's a font issue and that there is a relatively easy solution. I guess they just want everyone to upgrade.

    D
    davidt3818538
    Participating Frequently
    July 27, 2017

    My copy of Elements10 worked fine after replacing the fonts... but now for some reason, it's failed again (in spite of repeating the font replacement procedure). Hopefully a magician will suggest another fix!

    Dr-9752
    Dr-9752
    Participant
    August 4, 2017

    I had the same problem.

    No usable dropdown menus in Photoshop Elements 12 after installing the Windows 10 Creators Update.

    And PSE12 would crash even just trying to tinker with anything.

    I tried reinstalling PSE12.

    And I tried the font copying trick (retrieved from the "windows.old" folder).

    Neither of those worked.

    I found a post on a Microsoft Community forum that spoke of the problem being related to the system font scaling. And I had been using a custom setting for font scaling.

    To make a long story short:

    I (1) rolled my system back to my previous version Win10-1607 (32 bit),  (2) turned custom font scaling off, and then (3) redid the Creators Update.

    I did nothing else. Pretty simple, but time consuming.

    Problem solved (aside from having a system font now that is usable, but a bit smaller than I would like)

    I don't know if there is another way to accomplish this if the time for "rolling back" has passed.

    EDIT: This fix only works for a while and then the problem re-appears. And Elements 15 is not an option for me since it requires a 64 bit system.

    So,  I have uninstalled the "Creator's Update" until a viable permanent solution turns up.

    miag41393248
    miag41393248
    Participant
    July 17, 2017

    Ik heb hetzelfde probleem. Na recente updates van Windows 10, versie 1703, werkt Photoshop Elements 11 niet meer!!

    Mia G

    leok39772301
    leok39772301
    Participant
    September 18, 2017

    Ja, ik ook. Wat ik hierboven begrepen heb, is dat je de (letter)fonts van een oud systeem moet kopiëren naar je windows-fontsmap. Heb ik dus gedaan, van W8 naar W10cu. En inderdaad PSE11 doet weer normaal. Maar.... helaas, na weer een keer opnieuw opstarten is het weer hetzelfde liedje.

    Nog eens geprobeerd en ja hoor, PSE11 doet het weer. Maar wat nu als ik straks mijn systeem weer opnieuw opstart? Afwachten...

    Nee hoor, na opnieuw opstarten is het probleem weer net zo hard terug. Dus geen PSE11 voorlopig, tot Adobe en/of Microsoft een oplossing bedenken voor dit probleem. Het kan toch niet zo zijn dat je voor een applicatie dat je nog niet zolang geleden hebt aangeschaft, nu alweer een nieuwe versie moet kopen, alleen omdat de softwarefabrikanten het niet eens kunnen worden?

    Toch gek dat Adobe Nederland suggereert dat je met echte mensen van Adobe contact kan opnemen, maar na doorklikken word je uiteindelijk verwezen naar de forums. Stel dat PSE15 wel goed functioneert, krijg je daar dan een garantie bij? En zou Adobe dan een sterk gereduceerde prijs kunnen bieden, op basis van je serienummer van PSE11?

    J
    joenirbok44124588
    Participant
    July 15, 2017

    Fonts were the issue: (Looks like Microsoft and Adobe are having a spat again...)

    Hi Folks,

    I had the same problem, and re-installed PSE10, and this fixed the problem temporarily....

    I then found this forum, and tried the hide task bar, and a few other options, but nothing worked. Then I read the solution about copying back the fonts, and this worked.

    When Windows 10 Creative installed it copied the old version of windows into a folder on the "c:\Windows.old" with the date the update took place, I located the fonts folder "C:\Windows.old\WINDOWS\Fonts", and copied all the fonts over, saying "no" to replace existing files. Rebooted the PC and the problem has been fixed. Make sure all the updates are installed before copying the fonts over.

    I have been tempted to buy the CC Photographer version, but £120 a year... seriously! Would happily pay a bit more for a perpetual licence, then I could decide to update and pay when needed. Please Adobe consider other licences options. Looks like PSE15 is my only option if I want a newer version.

      ssprengel
      ssprengel
      Inspiring
      July 15, 2017

      It’s not like PSE11 is going to be updated to work with Windows 10, only the current version of PSE gets updates and there’s a new version every year, and it’s MS’s prerogative to change things about how Windows works, so yeah, having the latest version of the software will keep it up-to-date, although sometimes there are new bugs, so nothing’s perfect.

      Dhananjay Sati
      Community Manager
      Dhananjay SatiCommunity Manager
      Community Manager
      May 1, 2017

      Hi leroykl,

      Thank for posting in Adobe forums.

      I understand you are facing issue in Elements after installing Windows 10 Creators Update.

      Microsoft has released a new Windows 10 update KB4016240 (Build 15063.250) that attempts to fix most of the common issues faced by users who upgraded to Windows 10 Creators Update. While no new features are being added in this update several other issues have been addressed. Issues related to VMs connectivity while provisioning IP addresses are solved so are the issues with RemoteRing Configuration Service.

      You can try to find this update by this link.

      Hope this works

      Thanks

      Regards

      Dhananjay

        L
        leroyklAuthor
        Participating Frequently
        May 1, 2017

        Thank you Dhananjay, I installed the KB4016240 update last Tuesday.  I have reviewed my update history to verify that it was successfully installed.  Unfortunately, the update did not cure the blank pull down menus in the Photo Editor of PSE 11. 

        FYI, the fonts in the Organizer module of PSE11 were too small to read.  I was able to fix Organizer's pulldowns by setting its preferences to use System Fonts.  Also, pull down menus in Premiere Elements 11 are fine.

        Regards,

        Leroy Latta

          L
          leroyklAuthor
          Participating Frequently
          May 2, 2017

          FYI, I took a look at the Event Viewer.  It includes many instances of the following 2 errors:

          Log Name:      Application

          Source:        Application Error

          Date:          4/29/2017 9:31:52 AM

          Event ID:      1000

          Task Category: (100)

          Level:         Error

          Keywords:      Classic

          User:          N/A

          Computer:      MY-PRECIOUS-2

          Description:

          Faulting application name: PhotoshopElementsEditor.exe, version: 11.0.0.0, time stamp: 0x503fe13a

          Faulting module name: AXEDOMCore.dll, version: 3.3.402.1, time stamp: 0x45f081f6

          Exception code: 0x40000015

          Fault offset: 0x0005d9b1

          Faulting process id: 0x3d48

          Faulting application start time: 0x01d2c10e66fdff29

          Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

          Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\AXEDOMCore.dll

          Report Id: 332170c5-c70e-48ee-b45b-436a21e52a8d

          Faulting package full name:

          Faulting package-relative application ID:

          Event Xml:

          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            <System>

              <Provider Name="Application Error" />

              <EventID Qualifiers="0">1000</EventID>

              <Level>2</Level>

              <Task>100</Task>

              <Keywords>0x80000000000000</Keywords>

              <TimeCreated SystemTime="2017-04-29T17:31:52.408682700Z" />

              <EventRecordID>8378</EventRecordID>

              <Channel>Application</Channel>

              <Computer>MY-PRECIOUS-2</Computer>

              <Security />

            </System>

            <EventData>

              <Data>PhotoshopElementsEditor.exe</Data>

              <Data>11.0.0.0</Data>

              <Data>503fe13a</Data>

              <Data>AXEDOMCore.dll</Data>

              <Data>3.3.402.1</Data>

              <Data>45f081f6</Data>

              <Data>40000015</Data>

              <Data>0005d9b1</Data>

              <Data>3d48</Data>

              <Data>01d2c10e66fdff29</Data>

              <Data>C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe</Data>

              <Data>C:\Program Files (x86)\Adobe\Photoshop Elements 11\AXEDOMCore.dll</Data>

              <Data>332170c5-c70e-48ee-b45b-436a21e52a8d</Data>

              <Data>

              </Data>

              <Data>

              </Data>

            </EventData>

          </Event>

          Also --

          Log Name:      Application

          Source:        Application Error

          Date:          4/30/2017 11:24:49 AM

          Event ID:      1000

          Task Category: (100)

          Level:         Error

          Keywords:      Classic

          User:          N/A

          Computer:      MY-PRECIOUS-2

          Description:

          Faulting application name: PhotoshopElementsEditor.exe, version: 11.0.0.0, time stamp: 0x503fe13a

          Faulting module name: SelectivePalette.8li, version: 2.1.28.12, time stamp: 0x559fb96b

          Exception code: 0xc000041d

          Fault offset: 0x0000d9e3

          Faulting process id: 0x5d24

          Faulting application start time: 0x01d2c1e7464c1e80

          Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

          Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\Google\Selective Tool\SelectivePalette.8li

          Report Id: 34a993d1-e7c0-4438-849f-905627290997

          Faulting package full name:

          Faulting package-relative application ID:

          Event Xml:

          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            <System>

              <Provider Name="Application Error" />

              <EventID Qualifiers="0">1000</EventID>

              <Level>2</Level>

              <Task>100</Task>

              <Keywords>0x80000000000000</Keywords>

              <TimeCreated SystemTime="2017-04-30T19:24:49.315703600Z" />

              <EventRecordID>8623</EventRecordID>

              <Channel>Application</Channel>

              <Computer>MY-PRECIOUS-2</Computer>

              <Security />

            </System>

            <EventData>

              <Data>PhotoshopElementsEditor.exe</Data>

              <Data>11.0.0.0</Data>

              <Data>503fe13a</Data>

              <Data>SelectivePalette.8li</Data>

              <Data>2.1.28.12</Data>

              <Data>559fb96b</Data>

              <Data>c000041d</Data>

              <Data>0000d9e3</Data>

              <Data>5d24</Data>

              <Data>01d2c1e7464c1e80</Data>

              <Data>C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe</Data>

              <Data>C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\Google\Selective Tool\SelectivePalette.8li</Data>

              <Data>34a993d1-e7c0-4438-849f-905627290997</Data>

              <Data>

              </Data>

              <Data>

              </Data>

            </EventData>

          </Event>

          N
          Community Manager
          nee.rai27Community Manager
          Community Manager
          May 1, 2017

          Hi leroykl

          Thanks for posting on Adobe forums.

          Please try the solution mentioned in this link​ . Please let us know if it resolves the issue

          Regards

          Neeraj

          L
          leroyklAuthor
          Participating Frequently
          May 1, 2017

          Neeraj, I tried the solutions at the suggested link.  Unfortunately, neither technique worked to correct the blank dropdown menus in the PSE 11 Editor module. 

          N
          Community Manager
          nee.rai27Community Manager
          Community Manager
          May 1, 2017

          Lets try the below mentioned steps to reset Preferences & see if it resolves the issue.

          How to reset Photoshop Elements preferences (In Windows):

          1. First, hold down all three Ctrl+Alt+Shift buttons
          2. Now "while keeping those button held," simply open Photo editor. Photoshop Elements editor loads, you should get a prompt asking if you would like to "delete the Photoshop settings file", Click yes

          You should now have a fresh slate with all of the settings returned to their default.

          Regards
          Neeraj

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