Windows 10 and PSE11

I did dome more digging today and have found several issues that might help shed light on the problem.

The update from windows has removed a lot of fonts, it appears that this was by design but it has caused issues in several programs and for people using fonts that are not generic to windows. One part solution is to make sure that you have fonts installed for all languages as this adds some of the missing fonts back in, though not all. In particular the font Helvitica is missing. After doing some research it appears that this font is used by Adobe in its software and that fact that Windows has removed it may be part of the problem. Having said that, when you do a reinstall of PSE it will work until you shutdown and reboot your PC when it fails and at no point is the missing font added.

Another issue with fonts is visible in the fonts folder for windows. Two fonts called 'Photoshop Large Standard' & 'Photoshop Small Standard' are shown as links, not fonts, and when you try to preview them they fail to appear and show an error message. However if you either manually install them or do a reinstall of PSE then they do appear correctly and can be previewed. It is only after the shutdown and reboot that they go missing again.

Microsoft are aware of the fonts issues and have already partly addressed the situation so its possible that if this is the problem that they might fix it.

It would be helpful if Adobe could confirm the fonts that they use as it might help us to track down the issue and help fix all the broken versions of PSE.

I don't believe that the DPI issue is related to this problem as other text within Adobe is not appearing that is not affected by the DPI changes. When you load the software and you get the splash screen with the modules loading and the names of the developers, that screen now has no text in it.

The problem is more fundamental in the way that Adobe handles all text compared to other applications.

As you said, the fixes for the DPI problems don't address this issue.

Having seen the issues people are having with PSE15 and its instability with Windows 10 I am loathed to buy a copy, especially as PSE 16 is likely only a few months away.

So the same has happened to me, the update to windows on the 9th May fixed the issue until I rebooted for a second time and now the same error is back.

Looking through Event Viewer I cant see anything different that windows did on the second reboot so some part of windows is resetting whatever is causing the error.

I have a post on the Microsoft forum at https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/photoshop-elements-12-stopped-working-after/0c4e286c-735c-45d8-872a-6b8c892c7b89

It doesn't help much as Adobe says its Microsoft's fault and Microsoft says its Adobe's problem to fix.

The more people that can alert both companies to the issue the greater the chance it might get fixed.

I did wonder if the issue might be linked in some way to Adobe flash player as that was the only other update that is linked with Adobe. Microsoft have made changes to the way Windows interacts with Adobe Flash Player in the Creators Update.

On my system, Organizer had tiny, unreadable fonts in its pulldown menus.  I clicked on what I hoped was "preferences;"  it took a couple of tries to get it right.  The Preferences box opened.   It appeared normal and was easily read.  I set the Organizer to use System Fonts and launched PSE 11, selecting Organizer.  I could now read the pull downs clearly.  That action however had no effect on the Editor module, which still has blank pulldowns. 

I have the same issue exactly. I tried an uninstall and reinstall of PSE11 but it did nothing to solve the problem.

The windows 10 forum does not help as nobody else has mentioned the issue yet.

This is the only program that has an issue on my PC after the windows creators update, I doubt that Microsoft will help fix it and the problem is marked as answered here on the Adobe forum.

I have tried running PSE11 as administrator and using compatibility mode but neither have helped.

Error log shows the following:-

Faulting application name: PhotoshopElementsEditor.exe, version: 12.0.0.0, time stamp: 0x52251a2b

Faulting module name: PhotoshopElementsEditor.exe, version: 12.0.0.0, time stamp: 0x52251a2b

Exception code: 0xc0000005

Fault offset: 0x010c76c0

Faulting process ID: 0x48c

Faulting application start time: 0x01d2b9f32c8ecf3c

Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe

Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe

Report ID: c5d51c64-a643-411c-afc6-7c10e64e24b0

Faulting package full name:

Faulting package-relative application ID:

The error code is related to an app no starting correctly, something in the windows update is preventing PSE11 from accessing and loading all the components it needs.

PSE12 has the same issue.

Can we get a response from Adobe as to if they are likely to look into the issue themselves, with it being their software and not Microsoft's.

deepop11  wrote I just updated to Windows 10 Creator version and Photoshop Elements 11 is not working properly. Without getting into why I still use PSE11, the product has worked flawlessly since my first upgrade to Windows 10. My main issue is that the menus are missing any text. Anyone else experiencing this? Thanks David

David,

You may be able to get help on the Windows 10 forum.

https://www.windows10forums.com/

Let us know how you make out.