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lawrence31339633
Participant
May 9, 2017
Question

Windows 10 - Photoshop Elements 7 Blank Gray Screen or Instant Crash w/o error message

  • May 9, 2017
  • 2 replies
  • 686 views

For any of the Photoshop Elements windows (Organizer, Editor, etc), aside from the welcome window, they all appear as blank and gray.

Either that or attempting to open it would result in an instant program crash to desktop without any error message.

I've tried all the steps in Photoshop Elements: Basic troubleshooting to fix most issues
haven't had any success for resolving the problem here. Just short of performing a full format on the drive at this point.

PSE7 has been working fine ever since Windows 10 launch, the problem only started two weeks back ago.

Just to elaborate on two of the steps a bit more;

"Install Video Card Driver Updates".
Thinking back, I saw I've updated the drivers a few weeks ago, so I thought that might have been a bad driver update. Rolled back to an old driver two months ago, didn't fix it, fresh clean install of new drivers didn't fix it either.

"Reset Editor Preferences" I went and deleted the appdata file, and the files in document folders. Then clean boot into safe mode, still nothing.

    This topic has been closed for replies.

    2 replies

    S
    Sukosuna
    Participating Frequently
    June 19, 2017

    Is there any update on this? I'm having the same problem with PSE7, seems to have happened after the Windows 10 Creators feature update. I've done all the basic trouble shootings steps with no luck, and it's a work computer so I can't uninstall the update.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 9, 2017

    Have you tried running from a different user account?

    Have you tried System Restore?

    Have you tried reinstalling?

    L
    lawrence31339633Author
    Participant
    May 9, 2017

    Yes I've tried running it on a different user account while on the same PC.

    No, I'm not going to do a Windows System Restore, that usually causes more issues and doesn't fix the problem. I might as well do a full format instead.

    Yes I've tried reinstalling Photoshop Elements 7 with a clean boot enabled.

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