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imicalls
Participant
July 5, 2018
Question

Within Adobe elements 2018 when i click 'crop' elements crashes and switches off

  • July 5, 2018
  • 1 reply
  • 296 views

Hi,

I have recently installed Adobe elements 2018 onto my windows 10 (1803 windows version) Toshiba laptop but when i go to crop any image elements crashes and shuts the program down I have got the error logs below -

Faulting application name: PhotoshopElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad650

Faulting module name: PhotoshopElementsEditor.exe, version: 16.0.0.0, time stamp: 0x59aad650

Exception code: 0xc0000005

Fault offset: 0x00000000071edbd6

Faulting process ID: 0x20bc

Faulting application start time: 0x01d414497a81aaf5

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 2018\PhotoshopElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Photoshop Elements 2018\PhotoshopElementsEditor.exe

Report ID: 6ed9efa0-19d3-4858-9c6f-d5e73ca5a45a

Faulting package full name:

Faulting package-relative application ID:

Can anyone help?

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    1 reply

    Participant
    March 1, 2020

    I have the same issue is there a fix please?