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M
MIKE264781177pwq
Participant
October 7, 2022
Question

Work lost when program crashes

  • October 7, 2022
  • 1 reply
  • 148 views

This is not a new issue. I've been experiencing it since I started using Photoshop Elements and I've reported it to Adobe many times, without resolution.

I'm now using Photoshop Elements 2022 on my HP Desktop Computer on a Windows 10 Platform.

I was working on the program a few days ago when it again froze and I had to reboot.

When I reopened then program ALL work that I had in my Bin had disappeared.

The “Recent Items” just had older files that I had saved.

Most newer programs store your work and restore it when you reopen the program.

Where is Adobe in introducing such a feature in Elements ????

Too technical a problem for a massive company like Adobe ??

Obviously, remembering to save my work often is a poor solution but so far the only one I know of !!

Very frustrating to lose hour of work because of a Program freeze !!!!

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 7, 2022

[Moderator moved from Using the Community forums to Photoshop Elements.]

 

1. In order for files to be saved to your hard drive, you must save & name them at least once.   Failure to do so can mean many hours of lost work.   When I'm working on complex projects, I save frequently with Ctrl + S and sometimes SaveAs newfilename in case I ever need to revert to previous versions.   Save, save, save. 

 

2. Crashes are not normal.  That speaks to a bigger system problem.  Either your computer CPU, RAM, or video graphics card lack sufficient resources to handle what you're doing in Photoshop, or your hard drive has a problem. 

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
    M
    MIKE264781177pwqAuthor
    Participant
    October 7, 2022

    Thank you, Nancy.

    1. As I said in my post, I knew that frequent saving was required, but I was looking for a more modern and technical solution from Adobe, such as automatic saving built into the program.
    2. Adobe seems to differentiate between a "Crash" and a "Freeze" but to me the result is the same; lost work.

    Thanks again for your prompt response.

    Mike G.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 8, 2022

    Photoshop CC has an AutoRecover folder.  Elements does not.

     

    If your system is freezing up, disable non-essential apps and background processes.  Go through this troubleshooting checklist, one by one.

    https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
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