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MIKE264781177pwq
Participant
Oct 7, 2022 9:38 PM UTC
Question

Work lost when program crashes

This is not a new issue. I've been experiencing it since I started using Photoshop Elements and I've reported it to Adobe many times, without resolution.

I'm now using Photoshop Elements 2022 on my HP Desktop Computer on a Windows 10 Platform.

I was working on the program a few days ago when it again froze and I had to reboot.

When I reopened then program ALL work that I had in my Bin had disappeared.

The “Recent Items” just had older files that I had saved.

Most newer programs store your work and restore it when you reopen the program.

Where is Adobe in introducing such a feature in Elements ????

Too technical a problem for a massive company like Adobe ??

Obviously, remembering to save my work often is a poor solution but so far the only one I know of !!

Very frustrating to lose hour of work because of a Program freeze !!!!

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Oct 7, 2022 10:10 PM UTC

[Moderator moved from Using the Community forums to Photoshop Elements.]

 

1. In order for files to be saved to your hard drive, you must save & name them at least once.   Failure to do so can mean many hours of lost work.   When I'm working on complex projects, I save frequently with Ctrl + S and sometimes SaveAs newfilename in case I ever need to revert to previous versions.   Save, save, save. 

 

2. Crashes are not normal.  That speaks to a bigger system problem.  Either your computer CPU, RAM, or video graphics card lack sufficient resources to handle what you're doing in Photoshop, or your hard drive has a problem. 

 

Hope that helps.

 

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Nancy O'Shea— Product User & Community Expert
    MIKE264781177pwqAuthor
    Participant
    Oct 7, 2022 11:51 PM UTC

    Thank you, Nancy.

    1. As I said in my post, I knew that frequent saving was required, but I was looking for a more modern and technical solution from Adobe, such as automatic saving built into the program.
    2. Adobe seems to differentiate between a "Crash" and a "Freeze" but to me the result is the same; lost work.

    Thanks again for your prompt response.

    Mike G.

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Oct 8, 2022 9:14 PM UTC

    Photoshop CC has an AutoRecover folder.  Elements does not.

     

    If your system is freezing up, disable non-essential apps and background processes.  Go through this troubleshooting checklist, one by one.

    https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html

     

     

     

     

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    Nancy O'Shea— Product User & Community Expert
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