Worked the first time in Monterey but now sign in problem

Question

I have read about the compatability issues of Elements 20 and Monterey. However, it opened & worked yesterday. There were no computer updates since then. Today I just keep getting the Adobe sign in screens over & over, even though it accepts my info as correct. Is this a sign in issue?
When I sign into my Adobe account, it does not show any active devices (the old or new Mac) & I do not get the "Manage Plans" option, although it shows the current version version of elements under "Your Product."
Of course, Elements still works on old Mac, but I don't understand why it worked yesterday & not today.

Greg_S. · Answer

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded