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C
cz35895897
Inspiring
January 22, 2018
Question

Yet another possible relief for PSE 2018 organizer crashes-toggle media analysis

  • January 22, 2018
  • 1 reply
  • 509 views

So I have been running the PSE 2018 organizer - heavily since November 2017. 50K+ photos, 12GB ram SSD 3.8 GHZ I5 processor. Over time it got slower and slower and started to crash more and more (organizer only, the editor works like a champ). In the last two weeks 100% of the time when I went to shut it down, it crashed with a program error or a memory write error (checked the ram extensively- in perfect shape) It fortunately did not corrupt the catalog. Memory usage was running 50-97%, and I had continuous 30-50% cpu usage. This was even with smart tag and face recognition completed weeks ago (but left on just in case).

On a whim I turned off smart tags and face recognition in options (a reputed resource hog). Restarted, the cpu use dropped to <5% and ram use never got above 50%. All shut downs procedeed as normal! Feeling a bit overconfident I turned the smart tags, auto curate, and face recognition back on. Shut down and restarted several times, edited a bunch of stuff, re dated a bunch of scanned photos, added a bunch of new manual key tags, etc.

THE CPU AND MEMORY USAGE STAYED NORMAL (AT LEAST ON THIS FIRST DAY)!!!. The Organizer also shut down normal with no errors.

This may only be temporary, but if you experience a lot of crashes, heavy ram and cpu usage try this. Temporarily turn off the media analysis options in organizer Edit-preferences. Restart the program, play with it for a while, to confirm it behaves much better, then turn the options back on. It cant hurt.

Who knows, maybe something gets back in synch deep in the database. Ill post again if and as things change

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 24, 2018

    Hi,

    Thanks a lot for this post.

    We would like to try to understand the reason behind this behavior, since this behavior is not prevalent with everyone.

    Request you to please provide me with following information:

    • Your system information (OS and specs)
    • Size of your catalog.
    • Is this your new PSE 2018 catalog or converted from earlier PSE versions? If latter, then which version?

    Thanks.

    C
    cz35895897Author
    Inspiring
    January 24, 2018

    Taking it in turn:

    We would like to try to understand the reason behind this behavior, since this behavior is not prevalent with everyone.

    Do you have DATA to support that statement?

    Please take a look at the message board volume and search for "crash" for issue approximation.

    Request you to please provide me with following information:

    • Your system information (OS and specs) Win 8.1 v 6.3 64bit 12GB ram SSD 3.8 GHZ I5. Message base appears to indicate problem is widespread across OS's and system specs. Correlation appears between heavy use/face editing/expanding memory use and frequency of crashes. > Question appears to be a red herring.
    • Size of your catalog.Catalog directory 2.95GB Cat size per Sys Info 226MB
    • Is this your new PSE 2018 catalog or converted from earlier PSE versions? If latter, then which version? New
    MichelBParis
    MichelBParis
    Legend
    January 24, 2018

    Just a forum tip:

    It's easy to quote a whole message with the quotation mark (11th icon on the top tool bar of the message).

    You can 'multi-quote' different parts of a message in your answer.

    You select and copy an extract of the message to answer,

    You paste it in your answer

    Highlight it

    Press the quotation mark like this:

    Do you have DATA to support that statement?

    Please take a look at the message board volume and search for "crash" for issue approximation.

    By the way, my personal opinion is that if you want something to show any software as dramatically bad, do a search for:

    - crash

    - bug

    Those two words are used independently for any kind of issue even if they have commonly accepted definitions.

    Real 'crashes' are rares, they are not freezes, error messages. Maybe 15% of the assumed crashes?

    Bugs : software editors rarely admit 'acknowledged, repeatable bugs. The prefer to class them as 'features', or 'As designed'

    Anyway, if you ask me if I have data to support the idea that browsing the forums does not give a statistical view of the extent of an issue, I don't...

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