Can't downoad latest update 2021.3

I did keep the actiation code and had it handy.  I also backed up all of my projects to another drive before I deleted the program.  But it seems that I really didn't need to do that.  They were not deleted.  I also saved the download file to another drive as suggested.  I figured that I was going to have to delete the program and start over, but I just wasn't sure.  I didn't want to have to go to all that work if it was not necessary.

I got it!  I did have to delete the program from my PC and the Laptop.  Then I downloaded and re-install it on both.  Fortunarely I kept the Key handy..  All is well now.  Thanks to all for the help.

Don

I am trying to update Adobe Premier Elements 2021 Video Editor with the update called 2021.3. When I open the Video Editor.   It automatically opens the Update window. I can't stop it. There is a button at the bottom that asked when you want to download it. There is no other choice but "Install Now". I can't even back out of it and I can't close the program. Nothing works. I can't even "X" out or stop. The screen is just frozen. I have to go into Task Manager to stop the program. All other programs and web page and Browsers that I have all work okay. I do have Adobe installed on my laptop as well. When I try to open Premier Element 2021 there, it also freezes. I do have a template of a video I am working on that does not have a problem playing or editing it. I have been using Adobe Premeir Element 2021 for almost a year now without any problems.

Does this information help?

Don