Cannot launch Adobe Premier Elements 2026 after installation

Premiere Elements 2026 Installed Successfully but Won't Launch (Windows Surface)

I recently purchased Photoshop Elements and Premiere Elements 2026 and installed them on my Windows Surface device. Before purchasing, I verified that my system met the compatibility requirements and had sufficient available resources.

The installation appears to complete successfully, but none of the applications will launch. Specifically, I cannot open:

• Organizer
• Photo Editor
• Video Editor

Because the applications never open, I'm unable to access settings, preferences, or any in-app troubleshooting options.

So far, I have:

• Uninstalled and reinstalled multiple times
• Rebooted the device several times
• Tried various troubleshooting suggestions I found online

At this point, I'm hesitant to continue trying random troubleshooting steps without understanding the underlying cause. I'd really like to identify why the applications are failing to launch rather than continuing with trial-and-error fixes.

I'm also trying to contact Adobe Support but have not yet been able to connect with an agent (does not look like agents are available on weekends during the day - east coast time - is that accurate)?

Has anyone experienced this issue on a Windows Surface device, or are there specific log  files, error reports, or diagnostics I should check to determine what's preventing the applications from launching?  

I'm happy to do additional troubleshooting, but I'd like to narrow in on the actual cause instead of spending hours trying every possible fix.  Thanks for any insights!