Cannot update Premiere Elements

Forum|Forum|5 years ago
February 4, 2021
11 replies
1292 views

I'm trying to update Premiere Elements to the latest version. When I close the program and try to install the update I get the message 'Couldn't start Update Manager. Retry after some time'

I've been getting this message for a couple of days now. It's followed by 'There is no application set to open the URL auphd://update?sapCode=PRE&baseVersion=19.0&platform=osx10-64&skipUpdateinfo=true.'

I'm running on a 2020 IMac under BigSur.

Many thanks

Chris

Error or problem

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Bill Sprague

Community Expert

I'm having similar challenge. When I open Premiere Elements it gives me a screen for update. Nothing happens when I click on the button and my computer locks. I've had to use the Task Manager to kill it. I'm doing a complete uninstall and reinstall from a fresh download.