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John23651732nfpj
Participating Frequently
March 21, 2022
Question

Download error 113

  • March 21, 2022
  • 4 replies
  • 427 views

I paid for Premiere elements 2022 but have not been able to install it. The installer fails error 113. I have tried disabling my virus protection & firewall, have only one internet connection, which works flawlessly for everything else, and do not connect via a proxy server.

System:
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 21H2
Installed on ‎25/‎03/‎2021
OS build 19044.1586 - it is up-to-date

Any ideas?

John Derrick

    This topic has been closed for replies.

    4 replies

    Κ
    Κωνσταντινος247085789hkk
    Participant
    June 2, 2022

    same problem for me. i canot find a solution.

     

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 22, 2022

    Make sure you have admin rights.

    J
    John23651732nfpjAuthor
    Participating Frequently
    March 22, 2022

    Thank you. I have admin rights & have tried, 'Run as administrator'

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 22, 2022

    If it were me, I would get some installation help from Adobe techs.  They really do want you to have a working product!

     

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    J
    John23651732nfpjAuthor
    Participating Frequently
    March 22, 2022

    Thank you. I have looked at this page many times but find nowhere I can actually contact anyone.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 22, 2022
    quote

    Thank you. I have looked at this page many times but find nowhere I can actually contact anyone.


    By @John23651732nfpj

    There is a chat symbol in the lower right.  Click on it.

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 21, 2022

    Code 113 https://community.adobe.com/t5/Enterprise-Teams/App-Update-Failed-Error-113/m-p/9628954

    J
    John23651732nfpjAuthor
    Participating Frequently
    March 22, 2022

    Thank you. This page relates to  creative cloud applications, which I'm not sure is relevant to me.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 22, 2022
    quote

    Thank you. This page relates to  creative cloud applications, which I'm not sure is relevant to me.

    John,

    That page is relevent.  You can even get to it by clicking "Online Support" in the Help menu.   Adobe can remotely run your computer and solve the issue.  

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