Insert video doesn´t work

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I filmed a few videos with my Google Pixel 7 and wanted to edit them in premiere elements 2021, but I keep getting the same error message: HEVC and HEIF media cannot be added, the tips from the linked page didn´t yield any succes.

What can I do?
Thanks

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S

Steve Grisetti

Legend

You don't say which tips you followed. Did you install the HEVC plug-in for Windows?

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L

Laurin.rsswAuthor

Participant

I installed the HEVC plug in from Windows, the tips are form this site: https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html dosen´t help me.
Laurin

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Bill Sprague

Community Expert

Please review the 'sticky' topic on this subject here: https://community.adobe.com/t5/premiere-elements-discussions/faq-what-should-i-do-if-premiere-elements-2020-fails-to-import-hevc-media-files-in-windows-10/td-p/10953097

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