PE 13 not responding then recovers

Forum|Forum|5 years ago
May 3, 2020
1 reply
1157 views

My PE 13 has started not responding for a minute or so everytime I open the program or when I add a menu. In Task Manager it says Adobe PE 13 not responding. If I wait it will finally come back alive. It also seems to be slower than normal when I add a video to the timeline. It will show up on the time line but takes longer than usual to show the audio waveform.

Freeze or hang

This topic has been closed for replies.

Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

D

dd1947Author

Inspiring

I hope the below info is what you need. If you need more you may need to tell be how to retrieve it.

I do have 4 external hard drives connected but aren't using any of them for recent projects. I have worked projects using only the 😧 drive and others using only the C: drive. See same problem all the time. The problem just showed up in last couple of weeks. I am not sure what you need as for as what is on the drives.

I have also posted another recent problem that has not been fixed. I don't know if it is related to this problem. The link for the other problem is https://community.adobe.com/t5/premiere-elements/menu-title-changes-size-when-burn-to-iso/td-p/11070180?page=1

Component	Part Number	Description	Quantity
800-BBEV : Thank you for Choosing Dell	W21JJ	INFO,GNRC,OEM,TRACKING,PN	0
658-BBJY : Additional Software	01R7V	INFO,WINRE-ADDR,3,GB-PTN	0
	CW13H	SRV,SW,DBAR,CSMB,BASIC	0
	CMMNR	SRV,SW,DRCT-BOOT-RCVRY	0
	N2H37	INFO,ROYALTY,DBAR-BASIC	0
	VMNR7	SRV,SW,HELPTILE,WIN8	0
	N3P82	SRV,SW, WIN8,MONT,AS,MUI	0
	67NW8	SRV,SW,BROWSER-SEARCH,INSTAL	0
	K0PNW	INFO,SW,RYLTY,DELLADVANTAGE	0
	2KPHY	SRV,SW,ADB,PRE,11	0
	T2VVD	SRV,SW,WIN,LVE,ESLS	0
	58R15	SRV,SW,DELL-UPDATE	0
	01R7V	INFO,WINRE-ADDR,3,GB-PTN	0
	NV3RN	SRV,SW, WIN8,MONT,AK, MUI	0
	TX0V0	INFO,WINRE-ADDR,8,GB-PTN	0
	C2N45	INFO,SW,CRRS,UPDATE	0
	YR2T2	SRV,SW,CRRS,MUI	0
	XJ3YJ	INFO,WINRE-ADDR,200,MB-PTN	0
	C022X	INFO,BROWSER-SEARCH@V,FMSB	0
	J24RJ	INFO,RYLTY,SW,APP,SACLIENT	0
	WNVTG	SRV,SW,EDELLSHOPPINGAPP	0
	7FMM7	SRV,SW,ADB,PSE,11	0
	2HWDT	SRV,SW,MY-DELL,3.X	0
658-BBDL : Dell SRV Software 6235	D4DH9	SRV,DRVR,6235,BLTH,8700	0
	4R6JC	SRV,DRVR,NTWK,6235,8700	0
630-AAAV : Software: Microsoft Office 201 3 Trial, MUI	2MTX6	INFO,WINRE-ADDR,5000,MB-PTN	0
	22DD2	SRV,SW,OFC-2013,MLANG	0
619-ABUL : Windows 8 Pro, 64-bit, English	N2Y9J	INFO,.NET@V,45000	0
	W728F	SERVICE CHARGE, OPERATING SYSTEM, INTERNAL/EXTERNAL CHANNELS, INSTALLER	0
	X278C	SRV,OS,DOTNET,INSTALLER	0
	0616F	INFO,BOOT,GPT,OVERRIDE	0
	2XK0V	INFO,WINRE-BASE,750,MB-PTN	0
	JW1M2	INFO,IE@V,100000	0
	T2673	Service Charge,Operating System,Windows XP OCA-MARKER	0
	PJ289	INFO,VPEPR	0
	WP6YC	INFO,RYLTY,WIN8,DOLBY5.1,CODEC	0
	Y18M4	LBL,GML,MS,OS,PRO	1
	TM318	INFO,SLP2,ENABLE,WINDOWS	0
	WHHTX	INFO,WIN8	0
	WHHTX	INFO,WIN8	0
	XP9T9	INFO,BOOT,CNTNR,GPT	0
	JX39Y	SRV,OS,W8P64,ENG	0
	H7N0C	DPK,Operating System,W8P32/64	1
580-AAFY : Dell KB213 Wired Multimedia Ke yboard, US-English	XD31W	KYBD,104,US,KB213,W8	1
570-AAAG : Dell Laser Mouse	J661D	KIT,MSE,USB,LS,CSMR,LOGI	1
555-BBBM : Intel Centrino Advanced-N 6235 , 2x2 agn + Bluetooth	5K9GJ	CRD,WRLES,INTEL6235,WW	1
	4270E	SCR,M2X3,KSH,MS,BLO	2
	DNHXY	LBL,REG,WRLES,6235,WW	1
520-AAAO : No speakers	54982	INFO,PART,NOSPEAKER	0
510-BBBH : Creative Sound Blaster Recon3D PCIe Audio Sound Card	0DR8F	CRD,MM,AUD,SB4,REFR	1
	MPV7Y	SRV,SW,APPL,SB4,REFR	0
	D3KTN	SRV,UTIL,AUD,SB4	0
	UP252	INFO,OCUR,AUD	0
	65808	INFO,NO MSE,VAL	0
490-BBCT : NVIDIA GeForce GTX 650 Ti 1.0GB GDDR5	8C3R5	CRD,GRPHC, NV, P122N	1
	J8461	ASSY,CBL,VID,ULD	1
	NKXRW	Plug,VIDEO,JACK,High Definition Multimedia Interface	1
	VPYRX	SRV,DRVR,NV,P1-30	0
480-AACF : If accessories are purchased, they may ship separately	79413	INFO,NO MONITOR,PRIC INCL,DIM	0
461-AAAN : McAfee LiveSafe 12 Month Subsc ription	U6068	INFO,FLAG-MCAFEE,ORDERS	0
	JV2VN	SRV,SW,MCAFEE,TWINPEAKS,XPS	0
	PTMT7	INFO,WINRE-ADDR,500,MB-PTN	0
	29NNG	INFO,RYLTY,MCAFEE,TP,12MTH,XPS	0
	M8192	SRV,SW,MCAF-SCTY,UPDATES	0
450-AAGO : US Power Cord	5120P	CORD,PWR,125V,6FT,SPT2,UNSHLD	1
430-XXYR : Cyberlink Media Suite Essentia ls BD	V72J6	INFO,RYLTY,CYB,BD,CSMR,CODEC	0
	C7TH4	INFO,RYLTY,CYB,CSMR,MPEG2	0
	6DT8K	SRV,SW,CYB,MEDIA,STE,ESLS,BD	0
	WXVJD	INFO,RYLTY,CYB,STE,CSMR,BD	0
	D5YR4	INFO,RYLTY,DOLBY,ODD,LIC,W8+	0
429-AAAI : Tray Load Blu-ray Drive (Reads Blu Ray and Writes to DVD/CD)	TXVT9	ASSY,DVDRW/BD-ROM,8X,HLDS,AACS	1
	DU555	SCR,M3X.5X5MM,HEX,PHH,TF,ZPS	2
	MN919	INFO,PART,PERIPHERAL,BD-RE	0
	1295	INFO,FIRST CD ROM	0
412-0359 : Soft Contracts Dell In-Home Hardware Agreement	9Y453	SRV,SW,SFTCON,QLX	0
400-AADU : 2TB 7200 rpm Hard Drive + 32GB mSATA Solid State Drive	H9R7V	SSDR,32,S3,MCARD,LITEON,L6M	1
	Y4N52	HD,2TB,S3,7.2K,512E,SGT-GRDABP	1
	159	INFO,1ST BOOT,HARD DRIVE	0
	7853F	INFO,HDD CACHE,SSD	0
	4270E	SCR,M2X3,KSH,MS,BLO	2
370-AACT : 16GB Dual Channel DDR3 1600MHz (4GBx4)	531R8	DIMM,4G,1600,1RX8,4G,DDR3,NU	4
340-AARJ : English Documentation DAO	NDH7M	GDE,PROD,INFO, SERI,ENG,DAO	1
340-AAOX : Resource DVD, XPS 8700	XVR2N	KIT,MEDIA,DVD,RDVD,XPS,8700	1
340-AAIZ : Placemats (Eng, Fre, Dut, Spa, Por)	CGYVT	PLCMT,GETS,XPS,DT,8700,W8,GBL	1
338-BBBU : 4th Generation Intel(R) Core(T M) i7-4770 processor (8M Cache , up to 3.9 GHz)	2N1DT	PRC,HSL,I7-4770,3.4, 86W,4C,L	1
	M2TM0	Label,Intel,CI7,Small	1
	WDRTF	ASSY,HTSNK,FAN,95W,MNTW	1
	MY297	Label,Fascia,Intel,CARTON	1
332-1530 : Dell.com Order	W21JJ	INFO,GNRC,OEM,TRACKING,PN	0
328-BBBJ : Ship Material	7WY6X	LBL,REG,DT,XPS,L10,FXCN,8700	1
	JD509	LBL,REG,SIDE,UNIV,BLNK,V2	1
	2800M	SHP MTL,BOX,OPT,KAMINO,DAO	1
	H108T	SHP MTL,BOX,SYSM,MNTW,SXPS,MEX	1
	K055T	SHP MTL,CSHN,MNTW,SXPS	1
	8123	INFO, NO DELL DIRECT CATALOG	0
	3947T	LBL,BRCD,SYS BOX,GNRC,5X5	1
321-BBBH : XPS 8700, Black Chassis	48480	SCR,6-32X1/4,HX,TF,ZPS,TRI-PT	4
	DU555	SCR,M3X.5X5MM,HEX,PHH,TF,ZPS	3
	8Y7RX	ASSY,CHAS,L6,460W,8700,PFC,BLK	1
210-AACE : XPS 8700	KR60R	SRV,DRVR,RLTX,LOM,8700	0
	F2KK7	SRV,SW,MGMT,ICON,FXCN,8700	0
	RCD5W	SRV,SW,INTEL,INSTL,8700	0
	M822K	SRV,STDO,XPS DT,W/PAPER	0
	GR54X	SRV,HTML,DOC,CSMR,WW	0
	DF3MX	INFO,64-BIT,UEFI-MFG,PROCESS	0
	4564U	Information,Software,Default, Fat 32	0
	4WRRY	SRV,DRVR,USB 3.0,8700	0
	D3W8N	SRV,SW,INTEL,RPD STRG,8700	0
	8564U	INFO,SW,DEFAULT,NTFS	0
	2FW75	SRV,SW,AMT,HECI,8700	0
	23503	LBL,BRCD,TRACK,SYS,GNRC	1
	9CRN6	SRV,DRVR,VID,GFX,8700	0
	10RH6	SRV,WIN,DTCLEANER	0
	1323	INFO,NO ITEM	0
	5H462	INFO,AUDIO,CABLE,DETECT	0
	57154	Service Charge,Software, Windows 98,Fully Integrated System Test	0
	5JR6D	INFO,RYLTY,SW,MAXX AUDIO PRO	0
	MHGRT	SRV,SW,AUD,RLTX,8700	0

C:drive is 2 TB with 1.09 TB free

😧 drive is 4 TB with 442 GB free

Windows 8.1

Process Intel(R) Core(TM)i7-4770 CPU @ 3.40GHz

Memory 16.0 GB

64 Bit OS

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