Inspiring

Question

PE10 - Nvidia Video Card Driver Roll Back

Forum|Forum|12 years ago
October 18, 2013
23 replies
26514 views

Lately there have been numerous reports of Premiere Elements 10 display problems characterized by NVIDIA video cards whose drivers were up to date. The resolution to the issue is presenting as rolling back the driver instead of updating it.

So now the list of those hit with the NVIDIA video card driver issue include

Joas Jose Gois (Johnnymaxx)

Premiere Elements 10

NVIDIA GTX 660 ti

320.40 worked; 327.23 and 331.40 did not.

FHS

Premiere Elements 10

NVIDIA GTX 430

March 2013 worked; not the latest.

bcstaat

Premiere Elements 10

NVIDIA GTX 760

320.40 worked; not the latest.

Mcasman

Premiere Elements 10

NVIDIA GTX 580

May 2013 worked; 327.23 and 331.40 did not.

Gregory A

Premiere Elements 10

NVIDIA GTX 760

320.49 worked; not the latest

HatBat

Premiere Elements 10

NVIDIA GTX 640

320.49 worked; not the latest

If you are not on this list, please let us know. I have tried to keep track for troubleshooting purposes, but may have missed someone. If you are a Premiere Elements 10 users with NVIDIA video card and display and related issues exist, please consider the above information.

Thanks.

ATR

This topic has been closed for replies.

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Larryc004

Participant

Intel 64 bit W7

I was able to use restore point to return to 314.22

This version works.

Source of the problem was an optional update by windows. (a dumb idea to update if no problems exist.

nvidea did not list an old enough driver to fix the problem.

Adobe removed DV support in later versions - Still have a lot of video tapes to go.

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A_T__RomanoAuthor

Inspiring

Larryc004

Great, great news. Glad that worked for you. Well done.

And, thanks for reporting the outcome which can benefit someone in the same situation that you faced.

Best wishes

ATR

L

Larryc004

Participant

Add GTX 680 to the list

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A_T__RomanoAuthor

Inspiring

Larryc

Thanks for the information.

As time passes it is getting harder and harder to find old enough old NVIDIA GeForce card driver versions to do the roll back workaround.

Just for the list...What computer operating system and 32 or 64 bit was involved with your Premiere Elements 10/NVIDIA Ge Force issue?

How far were you able to roll back the driver version to get Premiere Elements 10 to be freed of display and other irregularities?

Best wishes

ATR

G

genesmachine

Inspiring

since it looks like Nividia will not update drivers for PreEl 10, does anyone know of a good video card that will work well with PreEl10 and Win 7 64?

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A_T__RomanoAuthor

Inspiring

genesmachine

Did you try the NIVIDIA GeForce roll back to May 2013 which should work with Premiere Elements 10 on Windows 7 64 bit?

Those with 10 on Windows 8 or 8.1 64 bit have not been able to use this roll back fix since the NVIDIA GeForce driver versions do not go back

far enough for those operating systems.

ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back

In the following, plug in your information to get the needed May 2013 driver to fit the information that you plug-in.

NVIDIA Driver Downloads - Advanced Search

Please let us know if that works for you with 10 on Windows 7 64 bit or whether it restricts you in other areas of your computer applications.

ATR

J

JohnFreidenf

Participant

I found a workaround for the Nvidia driver issues with Premiere Elements.

On my Windows 8.1 Lenovo Ideapad y500 with Nvidia GeForce GT 650M, Premiere Elements 10 stopped working after an Nvidia driver update. For a while I was able to get it working by rolling back the driver, but then at some point the old driver that worked either disappeared from my system or somehow Elements stopped working with it.

I discovered that I could manually update the driver to Windows Basic Display Driver, and Elements worked with that. (In Device Manager, select Display adapters/NVIDIA GEForce GT 650M. Choose update driver/Browse my computer for driver software/Let me pick from a list of drivers on my computer/Microsoft Basic Display Adapter/Next and continue to install.)

With this display adapter driver, Elements works -- at least on my setup. You need to run Elements right away, because Windows (on my system anyway) will reinstall the NVIDIA drivers after a while. As long as Elements was started with the Basic Display Driver, though, it will continue to work. A bummer on my setup using the Basic Display Driver is that it does not support my second monitor (single screen only).

Then, further experimentation showed me that I could use a simpler, quicker workaround as follows. In Device Manager, select Display adapters/NVIDIA GEForce GT 650M. Click on the Disable button and confirm. Some flashing and the system switches to (I believe) the Microsoft Basic Display adapter (my external monitor goes blank). Run Elements. Works fine. Leave Elements running. Go back to Device Manager/Display adapters/NVIDIA GEForce GT 650M and click on the Enable button. Screen flashes (my external monitor comes back). Enabling is quicker than Updating, and seems less "traumatic".

O

olblu92

Participant

I have no video in the monitor screen, using NVIDIA GeForce GTX 770

DMH

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A_T__RomanoAuthor

Inspiring

olblu92

What computer operating system is your Premiere Elements running on? Please confirm that the your Premiere Elements is version 10. The Premiere Elements 10/NVIDIA GeForce card issue is specific to Premiere Elements 10. Here is a copy/paste of the Announcement on this matter (fullest details and description and how to)

Premiere Elements 10 NVIDIA Video Card Driver Roll Back

If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing

Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling

back the video card driver version instead of assuring that it is up to date.

Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow

glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies

to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of

the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere

Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving

forward.

Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

http://forums.adobe.com/thread/1317675

Older NVIDIA GeForce drivers can be found

http://www.nvidia.com/Download/Find.aspx?lang=en-us

A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back

can be found

http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html

We will help you if you need further help rolling back your NVIDIA GeForce driver version if you have Premiere Elements 10.

The roll back needs to be to about May 2013. The available older drivers are found in the above link

http://www.nvidia.com/Download/Find.aspx?lang=en-us

Please let us know the outcome.

Thank you.

ATR

O

olblu92

Participant

I had a failing computer that was running my PE 10 on an older NVIDIA graphics card. My daughter built this awesome system with Intel i7 3.6GHz, 16GB RAM, DirectX 11, Quicktime 7.7.5 plus Picture Viewer, and a gaming NVIDIA GEForce GTX 770. She said, “Dad, your not a gamer but with this system you can run your video programs without any of the problems like you used to have when PE10 would just decide to quit in the middle of a process.” I loaded my PE 10 on the new system. Where’s the video image in the monitor? I’ve wasted the better part of a couple of days trying to find the root cause when I found your post.

I’m not going to do a driver rollback as I don’t know what that would effect within some other program. My grandson and I play some games that look pretty cool with this system. I’m going to try PE 12 trial version, and maybe the PowerDirector product for comparison.

I was responding to your request to find what other NVIDIA cards were experiencing problems, but thanks for getting back to me. I sent your response to my daughter who told me to upgrade to a newer product.

DMH

O

OveE

Participant

Hi.

I have GTX760 using Windows 8.1 Pro. Intel Core i7-4770 3,40 GHz Premiere Elements 10

The two latest drivers did not work, Rolled back to 320.49 and now it works. Had to choose Windows 7 to find the driver.

OveE

A

A_T__RomanoAuthor

Inspiring

ovee

Thanks for reporting those important results to add to the Premiere Elements NVIDIA GeForce Troubleshooting details.

You did a great job finding a NVIDIA GeForce driver version that would work with your Premiere Elements 10 on Windows 8.1 64 bit.

Please update us if any future developments when your schedule permits.

Best wishes

ATR

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Anonymous

It's easy to put all on the user. Please, this is no excuse! I use NVIDIA GeForce GTX 560M on first platform, and GeForce GTX 560 Ti on second platform.

Your solution for the problem is sick. It's not the solution, but forcing users to use worse drivers.

I need drivers to be updated for others programs and games.

Tell me, what is your excuse, to make me roll back to older, worse drivers?

Because Adobe can't find solution? That's no excuse. You have people to think about it.

Where can I get back money for your program, that doesn't work?

Sincerely,

Marcin Szenk

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A_T__RomanoAuthor

Inspiring

Marcin Szenk

This is not Adobe. This is a User to User Forum. And, I am not affiliated with Adobe in anyway. The Premiere Elements 10 NVIDIA GeForce issue and the driver roll back resolution is the only one that is working to get Premiere Elements 10 to work on a computer that uses a NVIDIA GeForce card.

I take exception to your remark

"Your solution for the problem is sick. It's not the solution, but forcing users to use worse drivers".

especially that wording "Your solution". As unacceptable as it may seem to you, it has proven the ONLY* answer to essentially ALL who have run into this specific issue and want/need to continue to work with Premiere Elements 10. Neither NVIDIA nor Adobe is going back to this older program to find whys and fixes. I have no control over what either company decides to do. If you have a problem with all this, then please contact Adobe and/or NVIDIA and/or fill out one of those Adobe Feature Request/Bug Report Forms.

Adobe - Feature Request/Bug Report Form

Do you get the message? - I am not Adobe. So your closure is misdirected

Tell me, what is your excuse, to make me roll back to older, worse drivers?

Because Adobe can't find solution? That's no excuse. You have people to think about it.

For further information on this issue please read the Announcement at the top of this forum if you have not aleady.

ATR

*ONLY. With the one exception from all the other numerous reports. See Phil's post in this thread.

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Anonymous

Ok, I feel a little bit terrible about my reply, because I were "hot-head" - I don't know do you know, what I mean.

My attack was all about my anger - because I had to do something fast, which was about the money for me. Now it's gone.

So... back to the theme - I'm sorry for my angry, abusive reply - I thought this forum is connected with official part of Adobe as a forum, where people working for Adobe reply to the problems.

In mean time I got reply from the Adobe help about supporting the program and that they don't support it more than 2 versions back from the newest.

(If you still understand me, it's good, my English is poor, and I'm sorry that I'm murdering it. )

Now, when I'm a little bit better... I tried to go thru topics, but I didn't find solution for my card. Or I just missed it.

I use NVIDIA GeForce GTX 560M and GeForce GTX560 Ti, on Windows 7 platform... and where can I find the answer, which "the newest" nVidia driver will work with APE 10 without problems?

Again, I'm sorry for my not very good, impulsive reply.

Thank You,

SzeM

Jaap_Foto

Participating Frequently

Hi ATR,

Your info helped me very much:

I am using Premiere Elements 10 on a Window 8.1 Pro 64bit machine (Asus motherboard, Core2Duo processor) with and NVidea Geforce GT610 graphics card. Initially I returned to driver version 327.23 but that did not fix the problem. Version 320.49 (actually for Windows 8 64bit) did.

I did not only fix my preview problems but also the problems I experienced with the font style for the Texts that can be added in overlay to the film.

I only experience the preview problems with HD films. The previews were shown correctly for SD-PAL video!

Regards,

--Jaap

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A_T__RomanoAuthor

Inspiring

Jaap

Great great news. Great job with the follow through on what worked for you in this Premiere Elements 10 NVIDIA GeForce issue.

The details and solution that you have posted are important contributions to the Premiere Elements 10 user with this issue.

Best wishes

ATR

sheltiefriend

Participating Frequently

Hi,

I'm using the February 2014 Geforce 332.21 driver successfully with the nVidia Geforce GTX 650 graphics card made by Gigabyte, with Premiere Elements 10 and with 64-bit Windows 8.1 Update 1.

Display, workflow, burning and produce to file are all working smoothly. CUDA is enabled for the GPU in the nVidia Control Panel. My display per the Asus 21 inch VS228N monitor is working OK with all programs and the web. It is unacceptable that Adobe have not come up with a patch for Premiere Elements 10 enabling newer nVidia display drivers to work with the program.

Hope this helps at least some users.

Regards, Phil

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A_T__RomanoAuthor

Inspiring

Phil

Many thanks for details of your successful Premiere Elements 10 NVIDIA GeForce workflow.

I am a bit surprised that you are able to work with such a "later" driver version. Most the reports with a variety of different NVIDIA GeForce cards involved the need to roll back the driver to at least May 2013 to get Premiere Elements 10 to work.

Also, are you aware that Premiere Elements does not take advantage of the CUDA NVIDIA as is the case with Premiere Pro? You have to go back to Premiere Elements 8.0/8.0.1 to see some GPU Effects and GPU Transitions offered in the program when certain video cards/graphics card were used. None after that.

Do you have any information to shed any light on any difference between a card with the name Gigabyte NVIDIA GTX 650 and a card without the Gigabyte in the card name?

Thanks.

ATR

sheltiefriend

Participating Frequently

Hi ATR,

Version 314.22 (I think it was May 2013) worked well too. No, I didn't realize that CUDA was not involved, but processing is fast and smooth with Intel i7 3770K and 16Gb DDR3 RAM at 1600MHZ.

I have Cyberlink PowerDirector 11 Ultimate too, but use PE10 nearly all the time. Trimming clips and adjusting sound levels with keyframes are much easier and more accurately controlled in PE10 - which also produces better quality than PowerDirector for youtube. DVDs are good quality. Capturing is smooth. My system never freezes.

Whilst the 332.21 driver works without a hitch on my system, I'll try the brand new late May 2014 nVidia 337.88 driver in the next few days and let you know how it goes - if reviews (other than from gamers) look positive. When changing nVidia drivers I use their uninstall tool in safe mode and clean the registry before a clean install of the new driver. For the past 18 months, it's been a scary ride daring to try the new nVidia drivers - because of widely reported blue screens, etc, etc.

I'm not savvy enough to know the difference between the Gigabyte (or ASUS, for that matter) version of the graphics card and the one with the nVidia brand on it, but although the Gigabyte name is on the hardware my Win 8.1 system recognizes the nVidia GeForce GTX 650 model and the nVidia control panel works.

Regards, Phil

P

PS-Newbie1234

Participant

The oldest driver I see on the NVIDIA website is September 19, 2013 Version: 327.23. That version did not solve my issue. I contacted Tech Support and they sent me a link to version 314.22 Dated March 25, 2013 and that solved my issue:

GT 640 Video Card

Windows 8.1, 64 bit OS

Here's the link they sent me: http://www.nvidia.com/download/driverResults.aspx/59641/en-us

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A_T__RomanoAuthor

Inspiring

PS-Newbie1234

Many thanks for that great post which will be helpful to those caught in this Premiere Elements 10 NVIDIA situation.

All the details are much appreciated.

Best wishes.

ATR

P

PS-Newbie1234

Participant

FYI, I escalated the issue with NVIDIA tech support. I don't know if this link will be accessible or not, but here's my request: http://nvidia.custhelp.com/app/account/questions/detail/i_id/616914

I got this response:

Your case is being escalated to our Level 2 Technical Support group for further attention. The Level 2 agents will review the case notes to troubleshoot the issue and find a solution or workaround. As this process may take some time and require a good deal of testing and research, we ask that you be patient. A Level 2 tech will contact you as soon they can to assist or point you in the right direction.

Best Regards,

NVIDIA Customer Care

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Premiere Elements 10 NVIDIA Video Card Driver Roll Back

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