Inspiring

Question

PE10 - Nvidia Video Card Driver Roll Back

Forum|Forum|12 years ago
October 18, 2013
23 replies
26514 views

Lately there have been numerous reports of Premiere Elements 10 display problems characterized by NVIDIA video cards whose drivers were up to date. The resolution to the issue is presenting as rolling back the driver instead of updating it.

So now the list of those hit with the NVIDIA video card driver issue include

Joas Jose Gois (Johnnymaxx)

Premiere Elements 10

NVIDIA GTX 660 ti

320.40 worked; 327.23 and 331.40 did not.

FHS

Premiere Elements 10

NVIDIA GTX 430

March 2013 worked; not the latest.

bcstaat

Premiere Elements 10

NVIDIA GTX 760

320.40 worked; not the latest.

Mcasman

Premiere Elements 10

NVIDIA GTX 580

May 2013 worked; 327.23 and 331.40 did not.

Gregory A

Premiere Elements 10

NVIDIA GTX 760

320.49 worked; not the latest

HatBat

Premiere Elements 10

NVIDIA GTX 640

320.49 worked; not the latest

If you are not on this list, please let us know. I have tried to keep track for troubleshooting purposes, but may have missed someone. If you are a Premiere Elements 10 users with NVIDIA video card and display and related issues exist, please consider the above information.

Thanks.

ATR

This topic has been closed for replies.

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rsmalec

Participant

Luckily, I had saved the install for Nvidia 306.23 drivers on my hard drive. I just installed that (downgrade) and everything seems to be working again.

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A_T__RomanoAuthor

Inspiring

rsmalec

I did not see your latest post until after I had posted mine.

I do not think you needed to go back that far, but consider what I wrote and go with what works for you.

Thanks for your important report on your issue and results.

ATR

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A_T__RomanoAuthor

Inspiring

Another display issue from a Premiere Elements 10 NVIDIA user and its resolution

Friedel Lenz

Premiere Elements 10

Windows 7 64 bit

NVIDIA GeForce GT630

Original Driver 327.23

Driver Roll Back to 320.49 to get Premiere Elements 10 to work properly.

Thanks Friedel Lenz for the report.

ATR

R

rsmalec

Participant

I am also having an issue.

I've been using Premiere Elements 10 on a weekly basis for 2+ years.

Suddenly, the preview window is not working.

I can drag clips into the timeline, apply edits, etc... but if I try to play/preview the video, the upper left hand window is gray or blank. When I click on the window, the current frame from the video will appear, but not change.

If I double-click a clip to preview, same thing.

This occurs with .avi and .mp4

I am NOT having this trouble with other editors/players (Windows Movie Maker, Windows Media Player, iTunes)

I suspect this has to do with the most recent nvidia driver update, but not sure.

Windows 7 Home Premium 64-bit

16gb RAM

2x NVIDIA GeForce GTX 580

Driver version: 9.18.13.3489

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A_T__RomanoAuthor

Inspiring

rsmalec

The combo of Premiere Elements 10 Windows and NVIDIA GeForce video card and display and unexpected glitches makes it necessary for you to roll back your video card driver version as far back as it takes to get Premiere Elements 10 to work properly. This may take the driver version back to March - July 2013. This is a user to user fix. NVIDIA and Adobe had taken no corrective action since October 2013 when the first reports of this problem began to grow.

Please read my February 2014 blog post on the matter which includes where to find the older NVIDIA GeForce drive and how to install them.

http://www.atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html

Based on masman's report, there the roll back for that NVIDIA GeForce GTX580 was "May 2013". I never did get a computer operating system with the report. But, based on that report and what you wrote, I am guessing that by trial and error your roll back with be to NVIDIA GeForce GTX580 driver version 320.18 (May 23, 2013).

Please review my blog post and the screenshot above and let us know the outcome.

Thank you.

ATR

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timmyleeturner

Inspiring

I have GTX670MX using Windows 8.1 (which is when the problem started) PE10. If I upgraded PE would that fix it? I will look for a threat of how to install an old driver. I've already spent a half of a day on this, precious time. I ran the installation CD to see if that might offer a repair and it completely uninstalled my copy, so I'm having to download 2.6 GB of all the extra files again. Geez.

THanks for your help.

Tim

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A_T__RomanoAuthor

Inspiring

Tim

If you have Premiere Elements 10 on a computer with a NVIDIA video card and are having unexplained display problems, history is on your side that you are hit by this Premiere Elements 10 NVIDIA problem whose solution is the roll back of the NVIDIA driver version (roll back to early 2013 is not uncommon)

Short of rolling back the NVIDIA card driver, a change in Premiere Elements version to 11 or 12 should resolve the issue. No reports of specific syndrome except in Premiere Elements 10.

Before investing anymore money in products, check out the Premiere Elements 12 free tryout from Adobe to prove that it will work for you in your computer environment before any purchase.

Looking forward to your decision and results.

Many thanks for posting.

ATR

T

timmyleeturner

Inspiring

Adobe told me that Version 11 & 10 are NOT compatible with Windows 8.1 so I had to buy Version 12 upgrade.

Thanks

D

Djdimauro

Participant

The following nVidea GTX 770M Driver versions did NOT resolve the issue:

ver. 331.82 November 19, 2013 [original version when I began testing on January 6, 2014.

NOTE: This driver that was delivered with my initial build.]

ver. 331.65 October 28, 2013
ver. 331.58 October 21, 2013
ver. 331.40 September 30, 2013 [Beta – Incompatible for 64bit OS]
ver. 331.23 September 19, 2013 [Incompatible for 64bit OS]

NOTE: An updated driver – ver. 332.21 became available today (January 7, 2013). That, too, was NOT successful in resolving the issue.

My System:

ASUS G759JX Notebook PC

OS: Windows 8,1 64bit

Processor: Intel Core i7-4700HQ Quad Core - 2.4GHZ-3.40GHZ; 6M Cache

Graphics/Video Card nVidea GeForce GTX 770M 3GB GDDR5

RAM: 16GB (2x8GB) DDR3 1600Mhz 1.35V

Primary HD: 250GB Solid State Drive [OS; Apps; AppData]

Secondary HD: 1TB 5400rpm Hard Disk Drive [DATA]

NAS: Western Digital My Book World Edition II 2TB (1TB mirrored) [Media]

Software: Adobe Premiere Elements 10 Version: 10.0 (20110902.Mo|11.B123.280463)

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A_T__RomanoAuthor

Inspiring

Djdimauro

Thanks for posting that very helpful information.

I will check into that and your Premiere Elements 10 issues in the morning.

ATR

A

A_T__RomanoAuthor

Inspiring

Another case to report where rolling back the NVIDIA video card driver version seems to have resolved the Premiere Elements 10 issue.

Dave0518

http://forums.adobe.com/message/5991496

NVIDIA 6T610M

roll back to 310.90 Jan 5, 2013 worked

ATR

A

A_T__RomanoAuthor

Inspiring

Just received from SJHarris101 (Steve, Premiere Elements 10 NVIDIA video card user), report of success with identifying the best NVIDIA video card driver in the roll back for his particular situation.

http://forums.adobe.com/message/5978786#5978786

Excerpt....

Success, I think
I had a chance to go back and test some older drivers. The preview screen is now working properly. When playing a video in the viewer (upper left screen) I get both audio and video.
System:
Dell XPS 8500
GT 640 Video Card
Windows 8.1, 64 bit OS
Driver that works: 320.49 (1 July 2013). You can find this driver at: http://www.nvidia.com/Download/Find.aspx?lang=en-us.
This is actually a Windows 8 driver. The 8.1 drivers I tested exhibited the following problems in Adobe Premiere Elements 10:
1. Audio only when previewing a video.
2. Audio only when attempting to play a video from the time-line.
3. If I applied an edit to the time-line video (Brightness/Contrast) or used Video Merge, it would work. However, that is no way to build a timelapse using thousands of pictures.
4. Occasionally I would notice a memory error when shutting down the computer.
Switching to the oldest Windows 8 GT 640 driver (310.19) cleared the error. But also crashed during the rendering of 1100 photos.
The oldest Windows 8.1 driver (326.19) has the same problem as the most current (331.82) drivers, as listed above.
I'll do more testing, but look like the GT 640 320.49 driver is the best solution as of Jan 3, 2014.
SJHarris101

Thank you Steve for this helpful report.

ATR

A

Anonymous

NVIDIA GeForce GTX 570

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A_T__RomanoAuthor

Inspiring

tomas.ossowicki

I just saw your post 31 in this thread.

Are you a Premiere Elements 10 user whose computer uses a NVIDIA video card, in your case NVIDIA GeForce GTX570?

If so, did you also have to roll back the video card driver version in order to get Premiere Elements 10 to display and perform propertly?

What computer operating system is your Premiere Elements 10 running on?

Thanks.

ATR

John T Smith

Community Expert

Go to http://forums.adobe.com/thread/1364960?tstart=0

B

Bookbrowser74

Participant

This is also happening with Premiere Elements 11 and rolling back the drivers to 320.49 does NOT work.

Clicking on the monitor window allows me to view the frame, and I can advance the frames one at a time and view them, but when I select 'Play' I just get a blank screen. Audio is fine.

I'm running NVIDIA GeForce GTS 240,

Win7 64-Bit OS;

2.93 gigahertz Intel Core i7 870;

12 GB RAM;

Board: Dell Inc. 0G3HR7 A00 Serial Number: ..CN736040BU01GG. Bus Clock: 133 megahertz

BIOS: Dell Inc. A05 07/08/2010;

ASUS VE276 [Monitor] (27.2"vis, s/n B1LMTF048504, January 2011).

NOTE: SAME FILE AND SOFTWARE work fine on roommate's GTX550 using Premiere Elements 10 with drivers from Jan 18 2013.

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A_T__RomanoAuthor

Inspiring

Bookbrowser74

Thanks for the report about your Premiere Elements 11 NVIDIA video card situation.

But, to date, the issue of this particular thread Premiere Elements 10 NVIDIA video card targets specifically the Premiere Elements 10 user running Premiere Elements 10 on a computer with a NVIDIA video card.

I have not seen another version of Premiere Elements involved in this situation where the NVIDIA video card version roll back is the fix for an assortment of display problems.

I will check back to your own thread to update the troubleshooting.

Thanks.

ATR

B

Bookbrowser74

Participant

I’m all the way back to drivers from Feb 2013 314.07 and still have the problem, so I guess I am well and truly screwed. Thanks anyway.

A

A_T__RomanoAuthor

Inspiring

Just another report for Premiere Elements 10 NVIDIA video card driver...

http://forums.adobe.com/message/5929603

Chris (Awmg)

Premiere Elements 10, NVIDIA video card GeForce GTX 660ti. Video card driver version roll back that worked was from 331.65 to 320.49.

Thanks Chris.

ATR

W

willwulfken

Participant

I was having playback issues with adobe premier elements 10. I have an nvidia geforce gtx 670mx. I just backdated a root emulator driver and it worked.

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A_T__RomanoAuthor

Inspiring

Iwill2000will1

Thanks for contributing that information to the Premiere Elements 10 NVIDIA video card driver issue whose fix to date is rolling back the driver version.

Your information is helpful and much appreciated.

ATR

G

genesmachine

Inspiring

i have PreEl10 and Nvidia GeForce GTX550 Ti card and now i suddenly have the white screeen of nothingness too...

i had to roll back the drivers to 2012 ( forgot the exact date) and now it works again

T

TenCService

Participant

I have suddenly experienced problems wit PE 10 and NVIDIA GeForce GTS 450.

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A_T__RomanoAuthor

Inspiring

TenCService

Please refer to your new thread that you have on this topic. In that you had not mentioned Premiere Elements 10 when I last looked at the replies.

The entrance of Premiere Elements 10 into the problem sheds a new light on the issue as you can judge from the content in the thread in which we are now.

Meet you back in your own thread.

Thanks.

ATR

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