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A
Anonymous
December 25, 2020
Question

Premier Displaying Striped Video Image

  • December 25, 2020
  • 2 replies
  • 420 views

I have just downloaded Premiere Elements 2021 V 19.0.  When I add media, the clip displays properly in the time line, but is a horizontally striped image broken up in the screen above the timeline.  I have attaced a screen image for you to see.

 

Upon loading I am getting this error prompt I've also attached:

Failed to Open Catalog

The catalog could not be opened. It is either corrupt, or the version is out of date and cannot be updated.

 

This computer has Premier Elements 2015 Installed but not active. 

I also formerly attempted to downloaded an Elements 2019 Trial version last year, and see that a 2019 catalog is still in the computer even though the Elements 2019 version was deleted.

 

How should I proceed to get the video image displaying properly?

 

Thanks!

 

 

 

This topic has been closed for replies.

2 replies

S
Steve Grisetti
Legend
December 25, 2020

Most people won't download a file posted to this forum. Use the Insert Photo button along the top of your posts's text box to include a screen capture of your timeline.

 

Also advise us which graphics card you have and with what operating system.

S
spenny7777
Participant
December 29, 2020

Thank you Steve,

My Windows version is   

Windows Version  10.0.19041  Built 19401

UHD Graphics 620 

Here's what the stripped screen image looks like and the error prompt when loading below it.  Thanks!

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
December 29, 2020

Update your graphics driver manually from MS.

FAQ How to manually install your Intel® Graphics Driver in Windows® 10

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
December 25, 2020

Update your intel driver. Download from MS, dont update using windows.

S
spenny7777
Participant
December 29, 2020

Thanks Anne,

Here's what the screen looks like with the strips. And the error prompt below it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Could you be more explicite how to "Update your intel driver. Download from MS, dont update using windows."

I do not see an Intel Driver in my device manager.  I'm not following "Don't update with Windows" How else would I do that from MS?

 

When I go to Microsoft :Update drivers in Windows 10 It says the first thing to do is go to Device Manager and select what you want to replace.  I don't see an Intel Driver there.

 

My Windows version is   

Windows Version  10.0.19041  Built 19401

UHD Graphics 620   

 

I see you referenced in another related post

https://community.adobe.com/t5/premiere-pro/purple-and-green-stripes-in-video/td-p/9986903?page=1

As suggested in the forum thread shared by Ann Bens, it is a known issue, it is a compatibility issue with GPU drivers.

Have you tried installing the recommended driver? 

 

What is the recommended Driver? 

Thanks so much for your help Anne!

 

 

 

 

 

 

 

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