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E
ea3
Participant
November 12, 2019
Answered

Premiere Elements 2020 video editor not loading

  • November 12, 2019
  • 11 replies
  • 11857 views

Hi. I installed PE 2020 yesterday and spent a few hours on it today editing a video. After my latest render and save, i closed the app and now it won't open. When I click on the desktop app the little home page appears asking "what do you want to do today" and three boxes - workshop organizer, photo editor and video editor. There is also a list of my recent files. But when i put the cursor over the video editor box, the box gets outlined in blue but nothing happens when i click it (single or double). it's just not opening up or loading or doing anything. Please don't tell me I have to reinstall! Does that mean I've lost the hours of work I spent today? 

    This topic has been closed for replies.
    Correct answer MTP65510

    I had the same issue but I could actually solve it, with your description. I closed the app first, then opened the task manager (you can easily find it when searching for it after you pressed the "start" on your desktop). In the task manager look for "adobe premiere elements 2020" and stop the task. (not sure if thats the exact wording since my language setting is not english but it should be gone from the task manager afterwards) Now try to open the program again. For me this worked so I hope it helps someone 🙂

    11 replies

    dianas23815126
    dianas23815126
    Participant
    June 17, 2022

    Adobe Premiere Elements 2022 will not open on my Macbook Air 2021 
    Photoshop works.
    Answers given may be for PC's.  What about for a Mac?

    athyg
    athyg
    Participant
    August 25, 2021

    Is there a permanent fix for this yet? Still a problem with the latest download version - or is it just affecting the trial version? Seems like it should be a fairly straight forward fix for adobe to make sure there are no background processes left running when the app closes.

    M
    Maurice5FE5
    Participant
    January 5, 2021

    What about on a MAC BOOK there is no task manager on mac book

     

    J
    jwindmiller
    Participant
    August 2, 2020

    Having this same problem after installing Elements yesterday.  Unfortunately, the task manager trick is not working in my scenario because that entry is not in the task manager.  Ugh.

      M
      mcelhan2
      Participant
      June 2, 2020

      This problem is still happening.  The Task Manager is the solution, but seems like they would give us an upgraded program that fixes this bug.

      I
      ipk
      Participant
      June 13, 2020

      Also happening to me as a new user of the trial version of Adobe Premiere Elements 2020.  I right click on the taskbar and end task in the background processes with Adobe Premiere Elements 2020.  This should not be necessary.  I am also having difficulty replaying videos after loading them into Adobe Premiere Elements 2020.  The audio plays but not the video even though it can be seen in the Video 1 and Audio 1's Timeline.  I open Adobe Premiere Elements 2020, click on video editor, click on add media, choose the video, it puts it in on the top left in the projects assets bin.  If I dbl left click it here it plays video and audio in a little window in the centre of the screen but if I drag the video from the top left to the timeline then press play it plays audio but not video.  Same thing happens if I left click the video in the timeline.  Once the video is in the timeline it won't replay from the icon in the top left.  I have tried loading mp4, avi and mov but get the same result.  What am I doing wrongly?  And how on earth do you stop a video in the timeline? I have searched the internet and the manual for answers but no luck.  So glad I just got the trial version, this software is not intuitive and incredibly non-user friendly.  It was described to me as needing a very steep learning curve - it certainly does and as a result I will look elsewhere for video editing software. 

      S
      Skounge23456
      Participating Frequently
      April 4, 2020

      This has started happening to me with regularity. The fix is to open task manager, and then under "Background Processes" click on "Adobe Premier Elements" and then "End Process." 

       

      Bit frustrating that an Adobe product requires fiddling around in task manager just to open, but at least it's a quick and easy workaround.

        Shelena Shares
        Shelena Shares
        Participant
        May 16, 2020

        This has been happening to me and I agree, there should be a permanant fix! I was so frustrated, had uninstalled/reinstalled and wasted time trying to figure it out, GRRR. FYI, when I opened Task Manager, I had to select Advanced Settings.

        M
        MTP65510Correct answer
        Participant
        April 4, 2020

        I had the same issue but I could actually solve it, with your description. I closed the app first, then opened the task manager (you can easily find it when searching for it after you pressed the "start" on your desktop). In the task manager look for "adobe premiere elements 2020" and stop the task. (not sure if thats the exact wording since my language setting is not english but it should be gone from the task manager afterwards) Now try to open the program again. For me this worked so I hope it helps someone 🙂

          J
          jaamulberry
          Participant
          April 30, 2020

          Cheers MTP65510.  This worked for me. Thanks for describing your fix.

            B
            Community Expert
            Bill SpragueCommunity Expert
            Community Expert
            November 13, 2019

            "...the response was something about going into the Task Bar and deleting the adobe programs that were running."

             

            Fascinating!  Thanks for the reply.  

            E
            ea3Author
            Participant
            November 13, 2019

            Actually, it's happened again 😞 

            Not opening. 

            The first "what do you want to do today?" page is showing, but the video editor button is not doing anything. 

            I'll update you when I actually know what to do. 

            As far as I can see, I've closed everything, so my poor computer should not be too overwhelmed. 

            B
            Community Expert
            Bill SpragueCommunity Expert
            Community Expert
            November 13, 2019

            ea3,

             

            I'm happy you got it fixed via chat.  I've never tried the service!  Someday maybe something will break bad enough and I'll get to use it!   

             

            What did they "fix"?

              Shivangi_Gupta
              Community Manager
              Shivangi_GuptaCommunity Manager
              Community Manager
              November 13, 2019

              Thanks for following up on this! 🙂 

              B
              Community Expert
              Bill SpragueCommunity Expert
              Community Expert
              November 12, 2019

              Yesterday it was a partial holiday in the USA.  I would try an online (not by telephone) chat with customer support or a reinstallation.   Your project files will not be effected by reinstalling the software.   https://helpx.adobe.com/contact.html

              E
              ea3Author
              Participant
              November 13, 2019

              Thanks whsprague. I didn't realise it was a holiday but i can't call anyway from Australia. 

              The chat service did get back to me and i'm happy to report it was all fixed by remote computer access. 

              Thanks for your messages. 

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