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tomek398
Inspiring
January 23, 2021
Question

Premiere Elements 2021 Hardware Encoding option unavailable

  • January 23, 2021
  • 9 replies
  • 3259 views

GPU Accelerated Rendering & Hardware Encoding/Decoding (adobe.com)

 

When I was using AP2020 I was able to use hardware-encoding option then exporting my clips. Some time ago I switched to AP2021 and that option is not available. It says that “hardware-encoding option is unavailable” however I haven’t made any changed to my hardware.

 

My Intel GPU enabled  and visible in Task Manager.

 

Any ideas how to fix it?

 

 

This topic has been closed for replies.

9 replies

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Billycar11
Inspiring
April 22, 2021

well adobes enginerd team is working on it lol

 

 

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Billycar11
Inspiring
May 21, 2021

this is starting to look hopeless they stoped responding to my emails any update on this adobe?

maybe it will be fixed in 2022 we will have to buy it to find out lol since it disabled in the trial

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
May 21, 2021

There is a pandemic going on which struck hard in India (the main residence of Elements).

Might want to give some slack.

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Billycar11
Inspiring
March 9, 2021

Well Adobe has finally responded to my bbb complaint and they say a n expert will soon contact me.

We all know this is a waste of time and they won't be able to fix it on my pc but hopefully they will see it's an actual problem and get the ball rolling to report it to the correct place but at this rate I don't have high hopes

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Billycar11
Inspiring
March 13, 2021

Well they called me and as expected all they did was the same song and dance reinstall program delete profile reinstall uninstall reinstall driver and it didn't work as expected now I was supposed to get a call back today but didn't get any.

If only there was an actual bug report website where Adobe actually listened to use because this one and the other one they just ignore us I will keep this updated the next time something happens.

Any way the driver they said they know works on desktops is this one https://downloadcenter.intel.com/download/29957/Intel-Graphics-Windows-10-DCH-Drivers

 

So feel free to try it but it didn't work for me you may need to uninstall the current driver with ddu as the first time I installed it over the other it still showed the newer version

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Timofte5FBC
Known Participant
March 15, 2021

As expected

The free elements version has very poor performance and i think is by design(to buy the "professional" monthly recurring one) , call me cynical

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Billycar11
Inspiring
February 22, 2021

well i reported it to the BBB since adobe wont respond to their regular support channels of their own.  

many chats and promised phone calls from experts never happened.

and my posts about it were locked to shut me up

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Steve Grisetti
Legend
February 22, 2021

Premiere Elements does not ues GPU-enabled encoding and doesn't claim to.

Premiere Elements 2021 has a GPU Hardware-Accelerated timeline. That's very different. Premiere Elements simply uses your graphics card to improve soft-render performance on your timeline to improve playback of certain effects and transitions. It does not use your GPU to enhance the speed of your rendering.

 

Granted, Adobe is a bit ambiguous about this. 

 

My tutorial offers more details.

 

 

BTW, this is a user to user forum. People from Adobe are rarely here. If you've got a beef with Adobe, you're venting in the wrong place. You should be writing to and working with Adobe. 

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tomek398Author
Inspiring
February 22, 2021

PE can use INTEL GPU for hardware encoding:

 

https://helpx.adobe.com/premiere-elements/kb/gpu-accelerated-rendering---hardware-encoding.html

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Billycar11
Inspiring
February 2, 2021

well i reoprted it here: https://feedback.photoshop.com/topics/adobe-premiere-elements/5f5f2094785c1f1e6cc40878

see if that gets a better resonce since my expert never called me yesterday and they closed my case for th 3rd time

    B
    Billycar11
    Inspiring
    February 4, 2021

    i can confirm 2021.1 update does not fix this

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    tomek398Author
    Inspiring
    February 1, 2021

    I was on the chat with the Adobe guy for 2.5h and we spent that time checking if my drivers are up to date and he rested my settings. He didn’t do any other more advanced checks. He promised that I would be contacted by some ‘senior’ support staff but it didn’t happen.

    Problem is obvious and they ignore it.

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    Billycar11
    Inspiring
    February 1, 2021

    @adobe

    can we stop closing my case i cant tell the chat to keep it open this support really is a joke

    and the aritcle is useless i already had that linked in my post and here supporing i meet all the reqirirments 

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    Timofte5FBC
    Known Participant
    February 1, 2021

    I have rtx 2080 Super which is also not supported . Please fix

    B
    Billycar11
    Inspiring
    February 1, 2021

    this isnt about that this is about intel hardware encoding 

    B
    Billycar11
    Inspiring
    January 28, 2021

    well played adobe

    how long untill i cant post?

    how long untill you revoke my keys?

    that is an A+++ responce exactly what i wanted insdead of responding you make so no one can

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    tomek398Author
    Inspiring
    January 28, 2021

    I was taking yesterday to the same guy (Pradeep) for 2.5h and he basically wanted me to check if all drivers are updated. He also asked me to reset all settings which I did. Nothing helped.   The guy promised that I will be contacted by some ‘expert’ soon.

    They definitively know that there is an issue here.   

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    Billycar11
    Inspiring
    January 26, 2021

    come on adobe what are we suposed to do we have been saying this for over a month https://community.adobe.com/t5/premiere-elements/premiere-elements-2021-hardware-accelerated-rendering-does-not-work-with-all-requirements-met/td-p/11693780?page=1

    all the advise i get is to update my driver im a computer savy person i tried all that before i complained.

    the chat is actually useless a guy was trying to tell me 4GB of RAM is more than 8GB and that system ram is not shared with the IGPU.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 23, 2021

      From that page you may click to go to the detail page at https://helpx.adobe.com/premiere-elements/using/gpu-acceleration.html

       

      Once there, scroll down to Recommended graphics cards

       

      Is your exact Intel GPU in the list?

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      tomek398Author
      Inspiring
      January 24, 2021

      I don't mean GPU Accelerated renderer on NVIDIA cards. This works on my computer. 

       

      I mean Hardware-accelerated Encoding/Decoding (Intel Media SDK)

       

      Please click on the link in my first post where you can read about differences between those two:

       

      "Difference between Hardware-accelerated Decoding, Mercury Playback Engine (GPU Acceleration), and Hardware-accelerated Encoding"

       

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