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defaultoq1xiob5gc89
Participant
May 31, 2021
Answered

Premiere Elements 2021 RTX 3080 support

  • May 31, 2021
  • 3 replies
  • 646 views

I have just invested a lot of money on an RTX 3080 because it is supposed to be supported for GPU acceleration. To my surprise it says detected card is RTX 3080 but says detected graphics processor is unsupported. Whats going on? Is it supported like Adobe says it is, or isn't it?

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Correct answer John T Smith

Read this... different card, but problem solved by experimenting to find a driver that works

https://community.adobe.com/t5/premiere-elements/rtx-2060-super-not-supported-on-my-premiere-elements-2021/td-p/12063908

3 replies

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defaultoq1xiob5gc89Author
Participant
June 7, 2021

I just updated to the latest Nvidia drivers and problem solved. Must have been an issue with the previous driver.

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Community Expert
Bill SpragueCommunity Expert
Community Expert
June 7, 2021

Thanks for posting the recommended solution worked for you!

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 31, 2021

Read this... different card, but problem solved by experimenting to find a driver that works

https://community.adobe.com/t5/premiere-elements/rtx-2060-super-not-supported-on-my-premiere-elements-2021/td-p/12063908

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 2, 2021

    I think John is probably right.  Experimenting with different drivers will probably fix the issue.  It must me an awkward dilema to code a product to fit a GPU and driver then have the driver change after the product is distributed!

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      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      May 31, 2021

      Nobody in a user group like this will be able to know what is going on.  If it were me I would initiate a 'chat' session with Adobe technitions.  The easiest way to do that is from the Help menu with"Online Support".  It will take you to a website.  On the website there is a shortcut in the lower right corner that will start the session.

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