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A
AntonioMCH
Participant
July 6, 2022
Question

Premiere Elements 2022 import HEVC

  • July 6, 2022
  • 4 replies
  • 562 views

I'm trying to import some videos from iPhone13 and to Premiere Elements 2022 

I get an error of HEVC codec and Premiere Elements 2022 redirects to "Using HEVC and HEIF media on Windows (adobe.com)"

I follow the instrucions (bought the codec from Microsoft) and problem persistes...

 

Can you help me ?

This topic has been closed for replies.

4 replies

A
Aniruddha258257060l05
Participant
August 28, 2022

Exact same problem. You found any solution ?

Lucky me that still using trial version of Elements Pro. I should rather go back to Apple. 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
August 29, 2022

Trial does not support hevc.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    July 6, 2022

    When I bought and installed the HEVC codec from Microsoft, I (somehow!) did it incorrectly.  It took a session with online Adobe technicians to straighten it out.  Try this:  
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    There is also the long running topic in this forum that addresses the issue.  It may help to follow the suggestions there.  https://community.adobe.com/t5/premiere-elements-discussions/faq-what-should-i-do-if-premiere-elements-2020-fails-to-import-hevc-media-files-in-windows-10/td-p/10953097

    A
    AntonioMCHAuthor
    Participant
    July 6, 2022

    Changing permissions to EVERYONE in a system folder does not seam to be prudent...

    I will not do such changes...

    S
    Steve Grisetti
    Legend
    July 6, 2022

    It could be that Apple has changed up their HEVC codec again. I think I remember seeing a similar post a few months ago. The only solution was to convert the file using Handbrake.

     

    Open the HEVC video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of this report and paste it here. These specs may reveal what's going on.

    A
    AntonioMCHAuthor
    Participant
    July 6, 2022

    General
    Complete name : F:\....................\22-07-02 17-28-40 0290.mov
    Format : QuickTime
    Format/Info : Original Apple specifications
    File size : 3.82 MiB
    Duration : 1 s 967 ms
    Overall bit rate : 16.3 Mb/s
    Encoded date : UTC 2022-07-02 16:29:10
    Tagged date : UTC 2022-07-02 16:29:10
    Writing library : Apple QuickTime
    com.apple.quicktime.location.accuracy.ho : 3.535534
    com.apple.quicktime.content.identifier : 1E1558AF-65AA-4A11-804A-DC563EE18497
    com.apple.quicktime.live-photo.vitality- : 4
    com.apple.quicktime.location.ISO6709 : +38.6963-009.2894+016.008/
    com.apple.quicktime.make : Apple
    com.apple.quicktime.model : iPhone 13 Pro
    com.apple.quicktime.software : 15.5
    com.apple.quicktime.creationdate : 2022-07-02T17:28:40+0100

    Video
    ID : 1
    Format : HEVC
    Format/Info : High Efficiency Video Coding
    Format profile : Main@L5@Main
    Codec ID : hvc1
    Codec ID/Info : High Efficiency Video Coding
    Duration : 1 s 967 ms
    Bit rate : 15.5 Mb/s
    Width : 1 920 pixels
    Clean aperture width : 1 744 pixels
    Height : 1 440 pixels
    Clean aperture height : 1 308 pixels
    Display aspect ratio : 4:3
    Frame rate mode : Constant
    Frame rate : 30.000 FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Bits/(Pixel*Frame) : 0.187
    Stream size : 3.64 MiB (95%)
    Title : Core Media Video
    Encoded date : UTC 2022-07-02 16:29:10
    Tagged date : UTC 2022-07-02 16:29:10
    Color range : Full
    Color primaries : Display P3
    Transfer characteristics : BT.709
    Matrix coefficients : BT.601
    Codec configuration box : hvcC

    Audio
    ID : 2
    Format : PCM
    Format settings : Little / Signed
    Codec ID : lpcm
    Duration : 1 s 965 ms
    Bit rate mode : Constant
    Bit rate : 705.6 kb/s
    Channel(s) : 1 channel
    Sampling rate : 44.1 kHz
    Bit depth : 16 bits
    Stream size : 169 KiB (4%)
    Title : Core Media Audio
    Encoded date : UTC 2022-07-02 16:29:10
    Tagged date : UTC 2022-07-02 16:29:10

    Other #1
    Type : meta
    Duration : 1 s 967 ms

    Other #2
    Type : meta
    Duration : 1 s 967 ms

    Other #3
    Type : meta
    Duration : 1 s 302 ms
    Source duration : 2 ms
    Stream size : 80.1 KiB
    Source stream size : 105 Bytes

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    July 6, 2022

    Did you reboot your computer after installing the Microsoft extensions? 

     

    You have posted in the Photoshop Elements forum.  I will move your post to the Premiere Elements forum.

    A
    AntonioMCHAuthor
    Participant
    July 6, 2022

    Yes, the reboot was done

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