Skip to main content
_
_Pijus_Chanda_
Participant
October 18, 2008
Question

Premiere Elements 7 crashes and freezes ->unusable

  • October 18, 2008
  • 92 replies
  • 34401 views
Hello all

For a long time, I was looking for a programm to cut my AVCHD clips taken with a Canon HF100 camera. In the past I used for DV videos Adobe Production Studio (Premiere CS2, Encore CS2). I have tried AVCHD with AVCHDUpshift to convert the AVCHD clips to MPEG clips and cut it with Premiere CS2. The final video I have tried to burn with NERO 8. But this is very cumbersome.
I recently saw, that Adobe has released the Premiere Elements 7 with AVCHD support. Because of the many negative posts of Pinnacle Studio 12, I expected better stability and performance from Adobe Premiere Elements 7. I gave it a try.

Installation was OK.

I tried to add about 50 clips to the AVCHD project -> takes a long time but OK.

Playback quality of the clips is very bad. Video quality is bad (blurry), audio quality even worse (2 seconds you can hear sound, 2 seconds no sound, 2 seconds sound, 2 seconds no sound ....). With PowerDVD playback of the clips is fine (video and audio).

I have put 6 clips on the time line (total of 1 minute with dissolve transitions). After pressing the Enter key, it takes a long time to render. Why? No smartrendering seems possible.

I tried to add a disc menu -> crash. Tried again OK, tried to remove disc menu -> not possible, tried to drag another template to the disc menu-> crash..

Tried two times to select the blu-ray output medium -> crash. Tried it again -> OK.
Tried to export this one minute to blu-ray -> freeze after some minutes saying, not enough memory (in the taskmanager about 2.2GB of the 4 GB are used, premiere.exe used about 1GB)
Tried with different export option MPEG-2, H.264 ->freeze after some minutes, always saying to low in memory.

Tried to export H.264 to file -> OK. But then I have only the movie, and no disc menu. I don't want another program to create the menu and another program to burn it...
Export to Blu-Ray seems impossible.

I have tried to work for 4 hours. I had at least 10 crashes and freezes, then I gave up and deinstalled it.

The support recommends for example to disable Anti-Virus, running Vista in very basic mode (no glass etc.). This is not what I want and this is not the way users have to do with their computer. Not a single bad program has to define the functionality of a good running PC to the minimum.

The bottom line:
This is the worst program I have ever got from Adobe. I would like to know, if somebody had success to burn a blu-Ray disc.

My HW: New HP DC7800 Quad 2.5GHz, 4G Ram, 1x250G Raid1 C:, 1x750G Drive 😧 Data, OS Vista Business all latest Driver, Blu-Ray Recorder LG GGW-H20L
    This topic has been closed for replies.

    92 replies

    Show previous replies
    A
    Anonymous
    February 27, 2009
    I could of course be wrong, but I believe that a 32 bit OS can only allocate 4GB of virtual memory to any applicaiton. This is totally independent of how much RAM the OS can address. It is the virtual memory, NOT RAM that the application sees.

    And a 32 bit application can only SEE 4GB of virtual memory, so a 64 bit OS like Vista or Windows 7 will only hand out 4GB to each application.

    At least this is how I understand it.

    Paul
    D
    Delane_Wycoff
    Participating Frequently
    February 27, 2009
    Reply to Kent Roorda:

    To run Blu-Ray projects of any significant size on PE7, it is my experience that you need more than 2 GB of memory (the default assigned by Vista 32. The same is true for Vista 64 since PE7 is a 32-bit application and must run under Vista 64 in "32-bit compatibility mode".

    The switch I use was suggested by Adam Contoret way back in post #30 of this thread. What I did was as follows:

    I had to access the RUN command as follows:
    START BUTTON -->ALL PROGRAMS -->ACCESSORIES-->RUN

    What I actually keyed into the box was:
    BCDEDIT /set increaseuserva 4096

    After than I clicked "OK". I saw a window appear briefly on the desktop which then disappeared before I could see what it contained.

    I then rebooted my system and proceeded to burn Blu-Ray 1920x1080 H.264 disks 2 hours long without difficulty.

    Keep in mind I have 8.0 GB RAM, so this still leaves 4.0 GB for other processes.

    Please note the cautions posted by Paul LS and Paul Goelz. Depending upon what other processes may be using memory, you could impact other applications or even make your system unbootable. Make sure you have a way to recover your system before trying this.

    The ability of Vista 64 to use more than 4.0 GB of memory makes it much easier to achieve the needed memory "tweaks"...assuming you have more than 4.0 GB available on your system. The memory switch helps the editing process but the most dramatic improvement (smooth and responsive editing without hesitation, pauses, freezes, crashes) was getting a powerful CPU. (My i7 processor is quad core, dual threaded and using Task Manager shows me eight separate CPU utilization graphs which seems impressive after usually seeing only two.)

    Even if you are using Vista 32, you should be able to see improvement by allocating 3 GB rather than the 2 GB default.

    Adam Contorat reports Windows 7 works fine with PE7 without any of these issues, so it appears Vista may be to blame for most of these troubles.
    K
    kentRda
    Participating Frequently
    February 27, 2009
    Dean, Is this the 3GB switch that I've heard about? If so, are you sure it will work with Vista? Thanks so much! Kent
    _
    _Dean_Pulsifer_
    Participant
    February 27, 2009
    Premiere Elements 7 crashes and freezes ->unusable

    You can try editing your boot.ini and adding /3GB. Some applications can then get to 3GB of memory. Search Microsoft.com for XP /3GB.

    I have done this and it works better, but I still can't get it to encode a Blu-Ray disk of any reasonable size. The largest I have been able to do is about 15 minutes of content.

    Regards,
    Dean
    K
    kentRda
    Participating Frequently
    February 26, 2009
    Delane, My name is Kent. I've been trying to run PE7 on a Dell with a 2.66 MHZ Dual-core processor, 4GB of RAM, and Vista 32-bit. Like you, I am also (trying) to edit AVCHD. However, I am plagued with crashes to the extent I can't accomplish anything. (I will also be burning to Blu-ray, like you). I know that Vista will only see 2GB of my memory, which is an obvious problem. But, I was wondering if a version of Vista 64-bit might help me. You say you have Vista 64 now, but that you are running PE7 in 32-bit mode. Hmmm, I wonder what's making it work better..., the memory allocation of Vista 64, or the greatly increased processing power of your new computer? Any ideas? Thanks, Kent
    K
    kentRda
    Participating Frequently
    February 26, 2009
    Thanks Paul, I'll start a new thread as you advised.
    S
    Steve Grisetti
    Legend
    February 26, 2009
    Rather than tagging on as the 75th post to a four month old thread, I'd recommend you start your own thread, Benjamin, so that someone can find you. You might also explain in that thread how you got MP4 video from a Hi8 camcorder.
    _
    _Benjamin_Williamsz_
    Participant
    February 26, 2009
    Hi there...I am running a Core 2 2.6 with 2 gigs of RAM. I have been trying for a while to edit about an hour of standard-def mp4 video that I took with an old hi-8 camera. Its nothing special, but after about 10 minutes of editing, the program freezes and I lose my work. I have tried everything that I can think of, from giving the program more privileges to running it in compatibility mode. Is there any way to force the OS to give Premier Elements 7 more resources?
    A
    Anonymous
    February 24, 2009
    Hi Kent, best to start a new thread so that your problem gets more visibility rather than post in this 6 month old thread.

    Anyways, your 2.4GHz dual core should be capable of editing 25 minutes of AVCHD. It may not be a very smooth editing experience but you shouldn't be getting crashes.
    K
    kentRda
    Participating Frequently
    February 24, 2009
    Steve, My name is Kent Roorda. You probably remember me from PE4 days. I just tried posting this message a few minutes ago, but it doesn't appear as though it was accepted. Therefore, I'm typing it again. (Forgive me if this message ends up being a duplicate).
    I just got a new AVCHD camera and am trying to edit about 25 minutes of video with PE7. Unfortunately, I can't get through it without crashing and/or freezing. My computer is a Dual Core 2.4GHz, w/4GB of RAM. However, after reading the forums, it appears as though AVCHD is certainly pushing the limit of my computer. Of course, I have taken all the usual steps to maximize the efficiency of my computer. Nevertheless, I can't get anywhere in PE7 without crashing. On some of the messages in the forum, I've seen you write about a 3GB switch. However, I haven't been able to find a link to the instructions for creating such a switch. Can you help me with that? Also, if you have any other suggestions for me, I would greatly appreciate your input. Thanks in advance. Kent
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices